Urban Company Complaints & Reviews

On 4th March I used Urbanclap for transportation of household goods I sold to a friend in Mangalore. Goods were packed and sent to Mangalore by MM logistics referred by urban planet. By absolute criminal negligence my buyer recived goods in completely damaged condition because goods were transhipped many times and building material like steal rods and stones were co shipped in same truck where sofa, dining table, glass tables, double door fridge, washing machine were sent.
Service provider representative Mr. Abhilash was just plain rude and arrogant refusing to take any responsibility.
Urbanclap agreed that service provider has defaulted after seeing before and after pictures which we luckily took and said they are blacklisting service provider and they apologise on his behalf. That takes care of my damage of goods worth Rs 2 lacs plus 18750 paid as freight.
what Urbanclap escalation desk told me that they are just a contact provider and have no responsibility for service delivery by their suppliers.

Just for public to be careful and take note o[censored]rbanclap's absolute lack of any control on service provider's abuse of their clients.

I live in Bangalore. I had requested for a refridgerator service in February 2016. Someone from perfect engineers was sent. The person said something worth around 3500 had to be replaced. He fixed it the next day and asked us to turn the fridge on after a couple of hours. when we did there was smoke coming out of it. We informed the person from perfect engg. the next day the person came and said a coil had to be replaced. He replaced it, the day after that. He did not charge for that. Couple of days after the coil was replaced, the fridge just stopped working. I called urban clap folks who were quite proactive atleast in reassuring me it would be fixed. but reassurance was all there was. no one's come to fix the fridge.

I really think urban clap has a long way to go before one could trust the service they promise to offer. They say they verify the professionals. The professional who came to fix my fridge definitely dont seem like they knew what they were doing.

Think twice/ thrice/four times before you get in touch with urbanclap.

Dilip

We booked for washing machine service on 12th Dec15 at 11am. Accordingly concerned service men his name is REHMAN, CELLNO :[protected] came to my house and completed the repair work on 12th Dec. He has given bill no 5155, 1CALL ALL SERVICE for Rs 1700/-stating that pressurewall change Rs1400 and service charches Rs300/- with 3months warranty. On 13th Dec15 started washing machine by pressing ON button. It was not started. We are calling the serviced person and URBANCLAP Representative no [protected] on that day onwards. But nobody turnup sofar. Actually i called this person because of investment by TATA"S. I fedup the attitude of the people o[censored]RBANCLAP. PL help me in this regard. yours, smreddy

I had booked a plumber online from Urbanclap on Friday. He came without any instruments required. He went and told us that he will come again with all instruments (same thing he told us next day as well). But he never came in spite of repeatedly calling him. We again booked a plumber online from Urbanclap for Sunday. A new person came again without instruments and told us that he will come again. I called him again and again and he kept on saying that he is on the way to my home. And in the end he told that he will come on Monday at 10 pm. I m very much frustrated and no one can imagine the kind of mental trauma that I have gone through in these 3 days.

UrbanClap is not refunding me Rs. 350 that they have agreed to pay as a service refund since last one month. They have generated a fake transaction ID of paytm and have told me that they have refunded the amount. When I asked for a proof or a screenshot they denied and now they don't reply my emails.

Please see the complete review on quora, here is the link: https://www.quora.com/Reviews-of-UrbanClap/review/Shishir-Gupta-38