Urban Company Complaints & Reviews

We hired a professional from urban clap for washing machine repair. The machine was displaying pe error (Power error). The guy came for inspection of washing machine said the motherboard of washing machine has gone and needs to be replaced. It will cost you guys 2800 rs. We gave him the money and he repaired the machine. After 9 days of repair, the machine started showing le error. We called the guy who came to fix the machine, he keep on delaying and after around 25 days he came and said that this error is because of door issue and door knob needs to be replaced which we cost 800 rs. But then the guy never showed up. Keep on giving excuses that he is busy. So i end up calling another professional to repair the machine. On inspection, he said that the issue is in mother board itself. It needs to be replaced again. When we tried calling the guy who first replaced the motherboard to complain for the faulty mother board, he said that he is out of town and don't know when he will return (Clearly an excuse). The details of the professional is given below:

Arvind: +91 [protected] / +91 [protected]

We have got rishi packers and movers details from urban clap. We saw the reviews there, seems its is all fake. The reviews are fake, the services provided by rishi packers and movers is worst, while moving from delhi to hyderabad, they have damaged all our wooden furnitures and later threatened us to give them they service money else they will keep our car which was on its way.

Urban clap is a fake company trying to make money by cheating people.

This company is a special one so far as i have noticed... They block the mail they we could not send them mail when they are stuck in solving issues...

I request company to keep qualified trained staff as ur staff seems to be illiterate. As they are trying to neglect people.

Heart breaking and highly disappointing services by #urbanclap and #mplustech. Here're the problems:

- zero control over vendor (#mplustech maintenence services ovt. Ltd), who straight way bluffed and lied about his incompetency to avoid his expenses of correcting the problem caused due to disastrous work of his engineers

- huge variation in how #urbanclap representatives handle the customer's problem. The last person i talked to was extremely biased to vendor as if he was sitting in their office and totally try to shunt me out of case and pushed me to bear the expenses for engineer's mistake.

- no accountability to resolve, as #urbanclap staff promised callback and the technician's visit but none of this happened

- threatened to disconnect the my call and to not help me simply because i was victimised by their lack of support - waiting for entire week to get my equipment fixed but no support at all.

Tuesday - 19-july-2016
I booked wet service of two of my window acs at home on tuesday 19-july-16 (Didn't know if that will be the beginning of my pain to fix a problem for which i am not responsbile). Both my acs were giving cool air (Working properly) for over 6 years, also went through annual services in past but never had an issue. We just checked the acs after service on tuesday for nearly a minute and i switched it off as the air was cool. My family turned on that ac in the evening and found that the air isn't cool despite the compressor was running. We called #mplustech and the technicians arrived the next day to check the issue

Wednesday - 20-july-2016
#mplustech engineers with their half baked skills told me that the gas has been leaked and agreed that there must have something happened while servicing (E. G. Some pipe must have got disturbed / displaced etc.). Both the technicians went back and there was no response from that vendor.

Thursday - 21-july-2016
I called the owner of #mplustech and explained my problem. He started shouting on me and tried to cover his technician's mistake by saying that he can refund service fee for one of the acs. I expressed that the cost of refilling the gas is nearly rs. 2000 and i will certainly not bear that as there's no mistake from my end. He asked me to do whatever i want but their team will not fill the gas without full payment.
Same day i called #urbanclap and the representative was helpful enough to take control and promised to help me (Customer). Then she put the vendor on conference with me and talked even to #mplustech engineer (Brijesh) who admitted that he will fix my ac on friday - july 22.

Friday - 22 july 2016
No call from vendor. Just one call from #urbanclap asking for the time when the technician can visit to fix the problem. The promised time was 5 pm the same day. No body appeared. And no one from #urbanclap followed up after 5 pm on friday.

Sunday 24-july-2016 (Clearly after a wait of nearly the whole week)
I called #urbanclap to check the latest update and that escalation executive (That's what he called himself) kartik promised a call back in 30 minutes. When he called in 40 minutes, he started taking vendor's side and believed his bluff. I demanded him to loop the vendor on that call. After joining the conference, the vendor straightway lied to kartik and said that my ac was not working before the service (It clearly doesn't make any sense as the same person agreed on previous calls about proper functioning of my acs before service). Kartik kept his tone to negate my request and mentioned there are several issues like these when gas gets leaked and there's nothing the customer can do. This further pissed me off and i started pointing out his error - that before the service my ac was working fine, after the service my ac is not working fine. Issue is gas leakage so #urbanclap needs to fix that (Either through that or any other vendor). I guess this issue won't go anywhere especially after i wasted so much of my time and energy chasing this incompetent group called #urbanclap. Still if there's someone who has some level of control should have some courage to pick up the phone and talk to me. Otherwise my urge to people is to stop getting lured to these fancy startups with flashy apps and websites with no degree of control over their vendors and no sense of customer experience. #urbanclap happened to be one big example.

Customer focused companies are even supporting the overly demanding customers but i simply requested #urbanclap to resolve a problem that was created by their own vendors and there was not contribution from my side.

With no hope, and much dissatisfaction, i am an example of customer (Or should i say a victim) who made the biggest mistake of calling #urbanclap to service my acs. I really regret why i didn't call a local ac service agent who could be far more responsible than #urbanclap and #mplustech.

I chose for refrigerator repair from Urban clap . Some one from a Bgarde service agency named as Repair solution was sent, i was charged Rs2000 for gas filling and some kind of kit he told, and just in a week my fridge was again in not working conditions. After making complain to urban clap they connected to that bgrade Repair solution where they ensured to come and do the repair, but all big time Golibaaj, abhi aa raha hoon, aaj ho jayega and all and after 7 30 number not reachable. Urban clap has no hold at all, they were not aware even neither bothered, next day urban clap called me and were saying that they have got the upadation that my fridge has got repaired, i mean WTF, after insisting and informing that no one has came yesterday, they again have rescheduled the visit from that Repair Solution . And the same thing is reapating again, the guy was coming at 1pm, then 100 % at 4 30 and then God swear at 6 pm. What the hell . Its like dealing with some road side agencies . Never again i am gonna use Urban clap, havent seen any online service agency with such a poor management .

I have opted for Movers and packers service of H2H Movers and Packers thru Urbanclap.com. Since this is a trusted brand, I thought the service providers here would be trusted and verified.
I have received all my goods in 100% damaged condition for which I was following up with h2h and urclap since April end but with no resolution. And now I have received a reply from one o[censored]rbanclap executives that they are just service providers and whatever followup they have done, its not there work (infact they have not done a single followup. If I used to call urbanclap then only they use to answer my calls. I have not received even a single call or followup from there side).
I am attaching herewith the copy of mail and some images of my goods.
I am very disappointed with the kind of service providers registered with urbanclap and secondly irresponsible attitude o[censored]rbanclap. I have yet not received the discussed claim from h2h/urbanclap (since the loss was huge, h2h and urbanclap has given me the option of carpenter service for my goods, which I also agreed (for wooden furniture). They have not given any resolution for my washing machine and fridge damage. But for this carpenter thing too am following up like hell but with resolution.

Hi team,
I had booked a tv repair service from your portal and hi-tech solutions was assigned the job.
Mr. Manjunatha sent mr. Kiran kumar to attend the call and had tak the tv on 23rd march.
Since then i had to repeatedly chase the service centre for the status of the tv,
First they quoted 12500 to replace, i confirmed the job and asked them to replace the panel, but to my surprise since last 10 days
1) no answer
2) part not available in bangalore
3) can not order part from anywhere else
4) the company panasonic has offers 4000 rupees, why don't you sell
5) on asking to return the tv, further manjunath is pushing to sell the tv and still the tv is with hi-tech solutions.

I am amazed at how does urban lap keep such service provides who are just here to just cheat the customers.

On 4th March I used Urbanclap for transportation of household goods I sold to a friend in Mangalore. Goods were packed and sent to Mangalore by MM logistics referred by urban planet. By absolute criminal negligence my buyer recived goods in completely damaged condition because goods were transhipped many times and building material like steal rods and stones were co shipped in same truck where sofa, dining table, glass tables, double door fridge, washing machine were sent.
Service provider representative Mr. Abhilash was just plain rude and arrogant refusing to take any responsibility.
Urbanclap agreed that service provider has defaulted after seeing before and after pictures which we luckily took and said they are blacklisting service provider and they apologise on his behalf. That takes care of my damage of goods worth Rs 2 lacs plus 18750 paid as freight.
what Urbanclap escalation desk told me that they are just a contact provider and have no responsibility for service delivery by their suppliers.

Just for public to be careful and take note o[censored]rbanclap's absolute lack of any control on service provider's abuse of their clients.

I live in Bangalore. I had requested for a refridgerator service in February 2016. Someone from perfect engineers was sent. The person said something worth around 3500 had to be replaced. He fixed it the next day and asked us to turn the fridge on after a couple of hours. when we did there was smoke coming out of it. We informed the person from perfect engg. the next day the person came and said a coil had to be replaced. He replaced it, the day after that. He did not charge for that. Couple of days after the coil was replaced, the fridge just stopped working. I called urban clap folks who were quite proactive atleast in reassuring me it would be fixed. but reassurance was all there was. no one's come to fix the fridge.

I really think urban clap has a long way to go before one could trust the service they promise to offer. They say they verify the professionals. The professional who came to fix my fridge definitely dont seem like they knew what they were doing.

Think twice/ thrice/four times before you get in touch with urbanclap.

Dilip

We booked for washing machine service on 12th Dec15 at 11am. Accordingly concerned service men his name is REHMAN, CELLNO :[protected] came to my house and completed the repair work on 12th Dec. He has given bill no 5155, 1CALL ALL SERVICE for Rs 1700/-stating that pressurewall change Rs1400 and service charches Rs300/- with 3months warranty. On 13th Dec15 started washing machine by pressing ON button. It was not started. We are calling the serviced person and URBANCLAP Representative no [protected] on that day onwards. But nobody turnup sofar. Actually i called this person because of investment by TATA"S. I fedup the attitude of the people o[censored]RBANCLAP. PL help me in this regard. yours, smreddy

I had booked a plumber online from Urbanclap on Friday. He came without any instruments required. He went and told us that he will come again with all instruments (same thing he told us next day as well). But he never came in spite of repeatedly calling him. We again booked a plumber online from Urbanclap for Sunday. A new person came again without instruments and told us that he will come again. I called him again and again and he kept on saying that he is on the way to my home. And in the end he told that he will come on Monday at 10 pm. I m very much frustrated and no one can imagine the kind of mental trauma that I have gone through in these 3 days.

UrbanClap is not refunding me Rs. 350 that they have agreed to pay as a service refund since last one month. They have generated a fake transaction ID of paytm and have told me that they have refunded the amount. When I asked for a proof or a screenshot they denied and now they don't reply my emails.

Please see the complete review on quora, here is the link: https://www.quora.com/Reviews-of-UrbanClap/review/Shishir-Gupta-38