[Resolved]  Urban Company — Carpenter Mujeeb Ahmad absconding with money and my furniture

To whomsoever it may concern,

I have been a happy customer o[censored]rban Conpany since last 5 years. Until last week!!

I booked a carpenter to replace the seats of new set of 4 dining chairs, which we had purchased on 8th May 2021.
Mujeeb Ahmad came on 4th June and removed the seats to have the necessary work done. He asked me to transfer full amount for material ₹2500. I refused. Instead I agreed for ₹1500. He gave me the Google Pay number of Mohd. Maaz +[protected]. See attachment
He promised to return to work on 6th June. However, he was completely untraceable either through his number, or Mohd Maaz or even UC number.
Hopelessly your staff tried reaching him but no luck.
It is the 11th of June and I am stuck with empty chairs. See photo
I read all the feedback of Mujeeb from last 4.5 years, I was shocked that there are similar complaints from some other customers too.
You people surely never bother to read feedbacks and hence this guy is still employed by you!!
I want you to send another carpenter with the new seats for my 4 chairs and fix them at the earliest!!
Or give us brand new set of chairs.
Regards,
Momili
Registered Mobile number [protected]