Urban Company Complaints & Reviews

Dear company,
We are sad to inform you that we have booked a air conditioner services earlier about a 2 months but that service doesn't seems to be good.
Then later like about 2 days ago we booked another service then that person even did service and only till 1 day thay service lasted and it's doesn't seem to be done properly.
I request you to take proper action against this or send us another professional servicer.
Thank You

Hi, I had raised a complaint on a personal grooming service with urban company . The issue was never addressed and no one called me despite multiple reminders on email . We trust these company & its employee to do a standard job, post services escalations on grooming etc are not addrsssed at all . Pl help resolve at the earliest .

The PCB and compressor for my AC was damaged by Urban Company. They defaulted their warranty promise of 60 days. The issue is not resolved

I can say that you guys have very untrained technicians . I doubt if they even meet up with the people onboard (technicians) .Even after repeated emails to urban companies the matters don't get sorted. This proves that Urban Company is incapable of reprimanding its technicians for things not done with proper protocol.
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The PCB for my AC was damaged by Urban Company. They defaulted their warranty promise of 60 days. The issue is not resolved nor I did receive any full re-fund for their in-appropriate behavior. The AC was not working even for a single day since the invoice was settled.

My property (ac's pcb) was damaged during their repair upon calling they told me to book a new call as according to their policy they'll only revisit twice and now I have to pay 1500 for a repair that was done by them in the first place

We had booked urbanclap for installing water filter. The professional told us that filter is not working and changed a internal part, which causes the membrane to burn as it was a fake part ( confirmed by Eureka Forbes). He took Rs4750 from us and didn't pay a receipt. When we complained to urban company and the professional to pay for damages they only paid 1000rs

I'm booked the ac cleaning service yesterday once the cleaning was done after that water was come out when I was start this ac I rescheduled the booking but both of the guys says that this is not our problem and they left without given me any guidance.

Kindly request you plz help me.

I made a PhonePay payment of Rs 549 today from UPI [protected]@ybl for installation of a geyser at my residence in Shailpet at Hyderabad. However, when i go to the booking history, it shows that the review is still pending.

The booking i made is for 12th May 2022 at 1.30PM. KIndly resolve in good time.

thanks.

Two ACs were repaired by Urban Company under warranty trms of 60 days. One of them stopped cooling, on asking for revisit under warranty, the company has denied. they are indifferent to call back requests too.

Rs. 24000 was spent on two ACs assuing that Urban Company is reliable service provider.

I had booked for AC repair as my AC was not cooling at all. The repair person came and repaired it for which I paid around Rs.8000. However, the cooling survived only one day. After that I booked revisit and the same person came and repaired but the cooling lasted only two hours. I then booked an expert visit however, to my shock, no one came to visit and repair. I need my entire money to be refunded. Pathetic service by them.

I Serviced my AC on 28 Mar 2022. The person who came told AC has gas leakage and need to refill. Pay 900 i will do it.. i paid him.. and i paid deep clean service 798. The person cleared filtered and gas filled and AC worked for 25 days again no cooling.. again i raised request as warenty for 30 days.. after that same person came.. company not known gas filled and all. Once again cleaned filter and showed gas is full no issue in AC.. might be issue with voltage.. so check with EB..

Again i raised concern with urban.. they said ur warrenty is over and u need to raise fresh request . But my first issue itself not resolved..i called and message urban .. they said we can't help.. everytime I open the request.. they said not possible..

Still my issue not resolved and urban company no ready to listen.. i paid 798 for deep service but not done.. paid 900 for gas filling.. but the same is not known by urban company..

We had our AC services. Few days later the cooling completely stopped. We called Urban and a technician showed up. He said the previous filling they had not tightened the bolts properly and all the gas had leaked. He was nice. He said our AC service was under warranty. He told us to reschedule under warranty. We tried to do that multiple times. No one showed up. There is really no proper esclation mechanism. All of the operators are just trained to say a "sorry" without even understanding what the issue is. We eventually got Samsung itself to come and service it again.

We are big users o[censored]C. However, we will never again use them for anything electronic. Will just use them for basic carpentry, plumbing etc.