Claimed

Urban Company Complaints & Reviews

www.urbancompany.com

2.2

Updated: Dec 29, 2025

Complaints 1537

Resolved

550

Unresolved

987

Good! Urban Company values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Urban Company step up their efforts to fully resolve all complaints 👍

Complaints

Contacts

File a complaint to Urban Company

Having problems with Urban Company?

File a complaint and get it resolved by Urban Company customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Electronics & Appliances

Urban Company

Urban Company reviews & complaints(1537)

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Issue 1: M2 native touch panel was a failure and did not work properly even after replacing twice. Company refused machine replacement/tap based workaround on existing model during warranty (Even i was ready to pay for the setup)

Issue 2: Filter replaced for 4999 and water is not as good as before however company representatives after raising complaint saying that filter changes cause such issues and wait for 15 days. No one...

Helpful

Found this helpful?

Write a comment

I purchased a Native M1 Water Filter through Urban Company approximately 10 months ago. As per the product terms, the water filter comes with a 2-year warranty.
Despite the product being well within the warranty period, I have been repeatedly denied service whenever I attempt to book a service request through Urban Company. Each time, my service request is rejected or not supported, and no proper reason or resolution is provided.br...

Helpful

Found this helpful?

Write a comment

I have booked the service for bed bugs and I have done the payment but manually entering the amount instead of paying through the automated request urban company sent. Now when I followed up with customer service, they said I'd get it back in 5-7 days. And I still haven't got it back and paid again after the service was completed. So I need my refund back!...

Helpful

Found this helpful?

Write a comment

Address: Chennai

Had booked a bathroom cleaning service which was cancelled by the cleaning staff itself .I had paid by G pay an amount of 1085 on 18 th September 2025 which was not refunded till now .I would like to know the reason for the delay .I am staying in Chennai. Please look into this and do the needful at the earliest....

Helpful

Found this helpful?

Write a comment

Address: DLF Phase 3, Sector 24, Gurugram

I am writing to raise a complaint regarding my Native M.2 Water Purifier.

The purifier is currently not dispensing water. When I try to use it, I can hear internal sounds (presumably the motor running), but no water is released.

In addition, whenever I try to raise this issue through the Urban Company app, it always shows the error message:
“Something went wrong. Please check your internet connection...

Helpful

Found this helpful?

Write a comment

Address: Sarojini Nagar Colony Type 2 Tower 20 house no.06

I purchased M1 RO water purifier on online and item received on timeline and I booked installation with giving trip at 0800 hrs of 22/09/25. But staff refused to visit on timeline due to personal reasons and his behaviour is crude and language also using uncivilized and postponed in another day. I am residing at capital of India....

Helpful

Found this helpful?

Write a comment

Date of service: 12th Sept'25
Client name: Palak Dhawan (no. +91 [protected])
Incident: Two bookings were made by mistake for Geyser check-up. I attempted to cancel one of them through the app, but no option was available. I raised a ticket within 24 hours, yet no agent was assigned in time. I even had to personally call one of the assigned professionals to request that they not come, which has been such a frustrating experience...

Helpful

Found this helpful?

Write a comment

I have been working with Urban Company for the last 5–6 months as an RO Repair Service partner. However, I am still connected through a third-party vendor instead of being a direct UC Partner.

My Urban Company Partner ID is already created, but despite multiple requests through UC App, Customer Care, Email ([protected]@urbancompany.com, [protected]@urbancompany.com), and even Instagram, I have not received any solution.

I...

Helpful

Found this helpful?

Write a comment

Recently brought native water purifier through flipkart and received free installation with urban company. But the installation is cancelled

order id:0D[protected]...

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Address: AIR FORCE STATION NAL, BIKANER, RAJASTHAN

I am trying extremely hard to contact Urban Company by any means to tell my problem. But your system is so so much frustrating for the users. You neither provide any number for customer to interact with a human customer associate nor you provide any chat option to write directly to a human rep of your company. What the hell do you think of your customers ? Do you think they don't know what kind of tactics is this ? Do you think they don't...

Helpful

Found this helpful?

Write a comment

Address: 2-3-722 Plot no 69E Street No 5 Laithanagar Nagole Hyderabad 500 068

I regret to Inform you that i have done deep cleaning in my house on 14th June 2025. Your franchise people said wall strains not covered in my package and company is not given any training in this regards. I have paid total Rs.5598 ( additionally given to them Rs.600).

After paying this use amount still incomplete my house deep cleaning, what is mean DEEP CLEANING ? Company mesmerizing the people with advertisements etc but...

Helpful

Found this helpful?

Write a comment

I had to cancel an appointment due to an urgent meeting and did it much before 3 hours, still their AI chatbot does not provide any resolution, nor have they provided any number or email id for a feedback!
What kind of a pathetic company does charge 300 rupees unnecessarily and then makes sure that there is no way for a customer to claim it!!
I need complete refund for this stupidity on their part, I was not even able to reschedule...

Helpful

Found this helpful?

Write a comment

Address: 101, Shanti Sharda Apartment, Saubhagya Sharma Path, Rukanpura, Rupaspur, Patna-800014

I am writing to bring to your immediate attention a serious issue regarding a service I booked through Urban Company. On December 2, 2024, I scheduled a geyser installation at my rented apartment, which was carried out by your technician, Mr. Kumar Rakesh Ranjan.
However, on May 8, 2025, the installed geyser suddenly fell, causing significant damage to the bathroom tiles and the commode. Thankfully, no one was in the bathroom at the...

Helpful

Found this helpful?

Write a comment

On april 17th I availed Ac jet foam servicing for my ac from urban company, after two hours post service ac stopped working. Complaint registered and it was addressed on date april 22, by another technician which was appointed and later concluded that the ac outdoor unit pcb was damaged, urban company provided replacement of the pcb with the new on, on 5th of may urban company installed new pcb without providing bill or any proof for the...

Helpful

Found this helpful?

Write a comment

Address: 407-B, Trinity Business Park, L. P. Savani Road, Adajan, Surat - 395009

Dear Sir,
I am requesting the refund of prepaid charges due to no service. please do the needful at the earliest.
Regards
S. Dattaraj...

Helpful

Found this helpful?

Write a comment

I booked an A/C servicing through Urban Company and had a terrible experience. The technician sent by the platform broke my A/C’s compressor during the service. Shockingly, he didn’t inform me about the damage and left as if the job was done properly.

I realized something was wrong only when the A/C stopped working. After contacting Urban Company, I was told that their warranty does not cover technician-caused damage—which...

Helpful

Found this helpful?

Write a comment

Address: c 2 johri farm jamia nagar okhla

Unable to book the service from the app....

Helpful

Found this helpful?

Write a comment

Address: Chennai

This is to bring to your notice that I am a resident of Chennai staying in a rented apartment at Alwarpet. We have been using Urban company services since May 2023 for most of the repair and cleaning purposes. So far, the job has been satisfactory and they keep up to their timing. But this time when I booked for AC service before using it in summer, we are conned by Urban company professionals and though we have complained multiple times,...

Helpful

Found this helpful?

Write a comment

I had booked pest control service in November 2024. But to my surprise within 15 days the cockroach reappear. During the revisit also the issue persisted and I tried connecting with the service agent to come during the warranty period but he kept delaying it. And today also he could not turn up due to some problem he encountered. I am sitting at home with all my kitchen item kept in living room as instructed just to hear him say that he is...

Helpful

Found this helpful?

Write a comment

Address: F3 B Block Royal Woods Maruthai Avenue Kotturpuram Chennai

He charged rs300 extra for spares worth only rs60/

Please refund rs240/...

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment