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Urban Company Complaints & Reviews

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Last updated May 12, 2024
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Urban Company reviews & complaints(1491)

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K
Kaju1523
from Ghaziabad, Uttar Pradesh
May 12, 2024
May 12, 2024
This thread was updated on May 12, 2024
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Refund

Maine AC thk krne ki service li thi...pr mujhse 8617 rs bh le liye aur na hi mera AC thk kiya...na hi mera refund kr rhe h...aaj 12 days ho chuke h...mehnat ke paise the...mere ghr mein aged log h...bimaar log h...bhyt dikkat ho rhi h garmi se...
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harishamker mandal
from New Delhi, Delhi
May 5, 2024
May 10, 2024
This thread was updated on May 10, 2024
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Regarding ac damage by urban company

We have taken AC service from Urban Company on 4th April, 2024. Service has done, but after servicing, we have facing AC cooling problem approx. 5-6 minutes means 4-5 minutes AC’s cooling working and 4-5 minutes AC’s cooling not working. So, we had called Urban Company to revisit since 17th April, 2024 to 28th April, 2024 at least 3 to 4 times. Urban Company did not able to find out the actual fault, but we had called to LG Company to...
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RAJAN KHULAR
from Mumbai, Maharashtra
May 1, 2024
May 1, 2024
This thread was updated on May 1, 2024
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Split-Aircondtioner service

My master-bedroom A/C was serviced by Urban Company on 13.03.2024 and the leakages were repaired by your Technician Anwar and leaked Gas was replenished by him.
Last night the same A/C stopped cooling and we had a horrified niight.
Complaint was filed and Your Technician Faizan is here today to attend the same.As per his observation, outer unit of split-ac has two leakages and the same was not opened by your earlier Technician.br...
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K
Khmehta4
Apr 27, 2024
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Hi.

The Plummer said he needs to go get parts. He then asked me go make the payment of 7k for the parts.

He came home with the parts said it was faulty and that he had to go back and get another part.

He then never returned. My flush is still not working and I have paid 7000.

Urban Clap help center app us absolute [censored]. I need to speak to a representative.
Urban Company customer support has been notified about the posted complaint.
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    naresharya
    from Noida, Uttar Pradesh
    Apr 27, 2024
    Apr 28, 2024
    This thread was updated on Apr 28, 2024
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    Bathroom not cleaned but we paid full money

    Address:Suman Naresh Arya A1- 1402, Cleo County Sector -121, Noida U.P PIN - 201301

    Dear sir,
    we have taken the weekly bathroom cleaning service for 4 weeks. this is to bring in your notice that full payment was taken from us initially only.

    After giving three service, forth service was due on Tuesday 16th April 2024. but it is sorry to say that neither we got the service nor any refund on Prodata basis.

    so you are requested to provide one service or refund the amount on pro dada basis.br...
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    R
    Raur
    Apr 26, 2024
    May 3, 2024
    This thread was updated on May 3, 2024
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    AC gas leaked by servicing guys

    Address:Delhi

    I booked cleaning my split AC with Urban Clap. Today on 26th April 24 2 guys did the cleaning and before leaving they told me that gas is low in the AC and he can refill the gas in Rs 2000 and if I get gas refilled through UC it will cost me 2500/-. My AC was working perfectly fine before these guys cleaned it and now its not cooling at all. Faisal intentionally leaked the gas so that he gets more business from us. Faisal also gave his contact...
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    D
    dangalsharma
    Apr 21, 2024
    Apr 21, 2024
    This thread was updated on Apr 21, 2024
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    Voltas Windows AC 1.5 Service done but gas leakage during service

    Address:EPT 44 ,P&T Colony Sarojini Nagar, New Delhi - 110023

    Sir,

    We booked service for Voltas Windows AC 1.5 on 19.04.2024. Engineer Mr. Shahrukh came and done service on 19.04.2024 but after service AC was not cooling and the engineer did not mentioned that AC gas is finished and he closed the service. After engineer came on 21.04.2024 and checked AC that AC gas is leaked.

    My complaint is that the Gas must have leaked during service on 19.04.2024 because before service...
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    B
    Banerjee123
    Apr 11, 2024
    May 20, 2024
    This thread was updated on May 20, 2024
    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
    Report
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    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

    AC service not attending

    I have booked AC service at my home i.e House' no 286C DG2 Vikas Puri New Delhi 110018. My booking slote is 12.00PM to 2.00 PM on 11 April 2024. But nobody come at my home for AC service.
    I have already paid my AC service charges.
    So kindly provide your executive for AC service...
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    C
    CharanVelaga
    from Hyderabad, Andhra Pradesh
    Apr 8, 2024
    May 8, 2024
    This thread was updated on May 8, 2024
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    ac was destroyed after the technician had serviced and urbanclap not responding timely

    Hi,

    I have ordered AC servicing for Urban Company on 6th April at 415 am. They started with regular service and after a while one of the technician near the outdoor did something and we saw a lot of gas near the outdoor unit. And when asked the service person said it's just air to remove any bubbles in the unit like in the copper pipes and it's a regular exercise. The ac seemed to work fine and service guy was asking for 5...
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    K
    Krishna654321
    Apr 6, 2024
    Apr 6, 2024
    This thread was updated on Apr 6, 2024
    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
    Report
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    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

    Installation getting postponed from last 3 days

    I bought a native M1 purifier by Urban Company(UC) from Flipkart. UC keeps on rescheduling my installation request without my consent. I feel cheated by the company due to their bad service. I could not even reach any of their supervisors to get a resolution....
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    S
    Sarathi Datta
    Apr 3, 2024
    Apr 3, 2024
    This thread was updated on Apr 3, 2024
    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
    Report
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    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

    Air Conditioner Damaged by UC Expert Technician

    Address:Bablatala Kolkata

    Date of Incident : 31 March 2024
    Full Description : My split Ac was working and was cooling sufficiently...while the UC personal started working it stopped cooling after whatever he has damaged with the wires and I don't know what...now the UC partner is mentioning that he is transferring to senior...Now after reschedulling the expert came on 3rd April'24 and refused to fix my damaged Air conditioner.
    I am reporting this so...
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    K
    karishmaghatalia
    from Mumbai, Maharashtra
    Apr 1, 2024
    Apr 2, 2024
    This thread was updated on Apr 2, 2024
    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
    Report
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    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

    Over Charged for Service

    Booked the services Complete Bathroom Cleaning, Refrigerator Cleaning,
    Occupied Kitchen Cleaning with appliance.

    But Occupied Kitchen Cleaning with appliance includes refrigerator cleaning. When tried to cancel Refrigerator cleaning service separately, it did not allow.

    I am unnecessarily charged for service which is included and part of another whole service....
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    M
    mohit_kuhad
    from Delhi, Delhi
    Mar 24, 2024
    Mar 25, 2024
    This thread was updated on Mar 25, 2024
    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
    Report
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    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

    Complaint Regarding Company Damaged My Carpet with there pathetic chemicals and Unresponsive Customer Service

    Sir/Madam, I am writing to formally lodge a complaint against Urban Company regarding the substandard carpet cleaning service I recently availed from urban company. On 22 Mar 2024, I engaged Urban Company for a carpet cleaning service, believing in company's reputation for quality and professionalism. However, I am deeply disappointed to report that the service resulted in significant damage to my carpet due to the improper use of chemicals....
    +2 photos
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    L
    Lat Sun
    Mar 22, 2024
    Mar 23, 2024
    This thread was updated on Mar 23, 2024
    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
    Report
    Copy
    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

    Washing machine repair

    My siemens washing machine was booked for repair in the month of Oct 2023 and a professional came and repaired it stating shaft and bearing of the machine has to replaced. And the man stated stainless steel shaft is best and replaced and charged us rs.6000/- But he fitted it wrongly and the machine conked off and we complained to urban and they sent another technician who came fitted correctly but during the rinse cycle it was making heavy...
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    M
    Mohangyara
    from Chipurupalle, Andhra Pradesh
    Mar 21, 2024
    Mar 27, 2024
    This thread was updated on Mar 27, 2024
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    Account suspension

    Address:Hyderabad

    It is very disappointing that such a big networked company has suspended my account without any prior information. Being a plus member i have been suspended unable to place any order and they are not giving any information regarding this. I have tried to contact them across all available social media platforms but no response.This was pathetic and never expected!! This company make us used to it and then they suspend us without prior and...
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    K
    kanikakapoorr
    Mar 18, 2024
    Mar 19, 2024
    This thread was updated on Mar 19, 2024
    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
    Report
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    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

    Issues are not getting resolved

    I have literally been harassed since last month from your team. I feel like i am getting punished for taking services from you.

    Went for Hair laser 6 sessions services. Paid about ₹46, 789/-
    First session was done on 11th February Sunday.
    Second session must happen within 30 to 45 days. To which when i tried to book the second session, i didn’t see any option for booking. When i spoke to UC Help Support,...
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    C
    charlesrodrig50
    from Bengaluru, Karnataka
    Mar 13, 2024
    Mar 14, 2024
    This thread was updated on Mar 14, 2024
    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
    Report
    Copy
    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

    Weekly Bathroom Cleaning

    Address:301, G-23, AWHO Sandeep Vihar, Whitefield, Bangalore

    I had booked for weekly bathroom cleaning for two units for a period of one month, and first service is to commence today 13 Mar 2024. The booking was confirmed and a person was allotted (Jena). Since yesterday I've been trying to see the details however when I click on the 'View' or 'Confirmed' link a screen appears with a message that 'Something went wrong' 'Please check your network or try again later'.
    I'm unable to contact any...
    +2 photos
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    Alam819
    from Mumbai, Maharashtra
    Mar 12, 2024
    Mar 12, 2024
    This thread was updated on Mar 12, 2024
    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
    Report
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    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

    Refund money

    Address:Malad East Mumbai

    I am trying to refund my money from last 3 months but urban company partner don't refund my money (1000 rs )
    I am visit 4 times urban company office in Vikhroli but still don't refund my money
    Please try to refund my money as soon as possible...
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    R
    rtirunagari
    from Hyderabad, Telangana
    Mar 6, 2024
    Mar 6, 2024
    This thread was updated on Mar 6, 2024
    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
    Report
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    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

    Water filter

    Address:4th Floor, Sriram Plaza, 1-90/2/46/1, Vittal Rao Nagar, Madhapur, Hyderabad, Telangana 500081

    We have recently installed water filter and seems the filter has some issues as the water smells awful and tastes really bad.
    kindly visit and resolve the issue....
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    I
    Inish Menezes
    Mar 2, 2024
    Apr 11, 2024
    This thread was updated on Apr 11, 2024
    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
    Report
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    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

    Beauty Services

    Address:Bangalore

    I am writing to express my profound disappointment with the service I received from Urban Company. Despite having a confirmed appointment scheduled, the beautician did not show up.

    This lack of professionalism not only inconvenienced me greatly but also reflects poorly on your salon's reputation. I made arrangements to be available at that specific time, and the no-show has caused me significant frustration and wasted time....
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