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Urban Company Complaints & Reviews

www.urbancompany.com

2.2

Updated: Jul 10, 2026

Complaints 1549

Resolved

555

Unresolved

994

Good! Urban Company values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Urban Company step up their efforts to fully resolve all complaints 👍

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Electronics & Appliances

Urban Company

Urban Company reviews & complaints(1549)

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It’s been more than three weeks since we raised a complaint about our M1 water purifier, and the issue is still unresolved. Every time we contact customer care, we get the same scripted response: “We are committed to resolving your issue.” Unfortunately, there has been zero meaningful action.

A technician finally visited last week, but instead of fixing the purifier, it started leaking after the service. Now the condition...

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My money got deducted but service for haircut not booked shamne on you guys

[protected] my register number...

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Dear Urban Company Support Team,

I am extremely disappointed with the service provided regarding my water purifier. The purifier has not been functioning properly despite multiple service requests and repeated complaints raised with your team.

Although technicians have visited but the issue remains unresolved. The recurring breakdowns and ineffective repairs indicate that the purifier is either defective or...

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I purchased a Native M2 Pro water purifier via Amazon on 18 May 2026. Installation was delayed and finally done on 22 May 2026 by technician Gokul (Phone: [protected]).

During installation, the technician did NOT check input/output TDS levels, which is a mandatory step. He simply installed the unit and left after advising to drain water twice.

On 23 May 2026, when I personally checked the unit:
- Input...

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Address: plot no. 66, Untkhana, Nagpur

Installation of M1 purifier is pending but it is showing that it was done....

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Address: 4121, 12th Floor, Tower 4, Prestige Highfields, ISB Road, Financial District, Gachibowli, Hyderabad 500032

Website: Urban Clap

On May 14th 2026, I (Ranjit Kumar Kilaru) has made Booking Payment of 1768/- to book Slot on May 19th 2026. UPI Transaction ID[protected] vide Google Transaction ID - CICAgOjn97LAfw. My login ID - [protected]. Even after making the payment, unable to see in my Bookings. Kindly check and Update....

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From the last 15 days we have been booking maids at urban clap.

The booking is taken. Payment is made in advance. But in the morning the booking is cancelled.
Now we have made the payment. If we try to reschedule, there no other schedule available for that day. This means we have to book through other service provider and pay there also.
At the same time, we are left with no option to cancel booking with urban...

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Website: www.urbancompany.com

From the last 15 days we have been booking maids at urban company.

The booking is taken. Payment is made in advance. But in the morning the booking is cancelled. This has happened for the 4-5th time.

Now we have made the payment. If we try to reschedule, there are no other schedule available for that day. This means we have to book through other service provider and pay there also.

At the same...

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I attempted to book an AC service through Urban Company and made the payment online. The amount was successfully deducted from my account; however, the service was not booked.

This situation is quite inconvenient. Additionally, when I tried to contact customer support to resolve the issue, I was unable to find any proper customer care number or clear contact option.

I request you to kindly look into this matter...

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I Purchased a Native M1 Water Filter through Urban Company approximately 10 months ago. As per the product terms, the water filter comes with a 2-year warranty.
Despite the product being well within the warranty period, I have been repeatedly denied service whenever I attempt to book a service request through Urban Company. Each time, my service request is rejected or not supported, and no proper reason or resolution is provided.br...

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Company Name: Urban Company
Date of Incident: 10 April 2026
Client Mobile No.: [protected]\
Booking: made through the above phone for different services of bathroom accessories
Place: Vijayawada, Andhra Pradesh, India

Incident: Your representative visited my flat to attend my booking to repair Bathroom accessories.
Since he entered at about 8:30 am, started saying I can not do this and get...

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A professional came on Monday 16th July to provide salon service and took the gold chain and pendant with her. She is a strong suspect as she knew where the chain was and cleaned the room. Urban company has done nothing to help and has given no resolution. They are not replying on chat and are not even calling. There is no number to call them. They have no provided the professionals details even on asking many times....

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Issue 1: M2 native touch panel was a failure and did not work properly even after replacing twice. Company refused machine replacement/tap based workaround on existing model during warranty (Even i was ready to pay for the setup)

Issue 2: Filter replaced for 4999 and water is not as good as before however company representatives after raising complaint saying that filter changes cause such issues and wait for 15 days. No one...

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I purchased a Native M1 Water Filter through Urban Company approximately 10 months ago. As per the product terms, the water filter comes with a 2-year warranty.
Despite the product being well within the warranty period, I have been repeatedly denied service whenever I attempt to book a service request through Urban Company. Each time, my service request is rejected or not supported, and no proper reason or resolution is provided.br...

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I have booked the service for bed bugs and I have done the payment but manually entering the amount instead of paying through the automated request urban company sent. Now when I followed up with customer service, they said I'd get it back in 5-7 days. And I still haven't got it back and paid again after the service was completed. So I need my refund back!...

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Address: Chennai

Had booked a bathroom cleaning service which was cancelled by the cleaning staff itself .I had paid by G pay an amount of 1085 on 18 th September 2025 which was not refunded till now .I would like to know the reason for the delay .I am staying in Chennai. Please look into this and do the needful at the earliest....

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Address: DLF Phase 3, Sector 24, Gurugram

I am writing to raise a complaint regarding my Native M.2 Water Purifier.

The purifier is currently not dispensing water. When I try to use it, I can hear internal sounds (presumably the motor running), but no water is released.

In addition, whenever I try to raise this issue through the Urban Company app, it always shows the error message:
“Something went wrong. Please check your internet connection and...

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Address: Sarojini Nagar Colony Type 2 Tower 20 house no.06

I purchased M1 RO water purifier on online and item received on timeline and I booked installation with giving trip at 0800 hrs of 22/09/25. But staff refused to visit on timeline due to personal reasons and his behaviour is crude and language also using uncivilized and postponed in another day. I am residing at capital of India....

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Date of service: 12th Sept'25
Client name: Palak Dhawan (no. +91 [protected])
Incident: Two bookings were made by mistake for Geyser check-up. I attempted to cancel one of them through the app, but no option was available. I raised a ticket within 24 hours, yet no agent was assigned in time. I even had to personally call one of the assigned professionals to request that they not come, which has been such a frustrating experience...

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I have been working with Urban Company for the last 5–6 months as an RO Repair Service partner. However, I am still connected through a third-party vendor instead of being a direct UC Partner.

My Urban Company Partner ID is already created, but despite multiple requests through UC App, Customer Care, Email ([protected]@urbancompany.com, [protected]@urbancompany.com), and even Instagram, I have not received any solution.

I...

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Recent comments

Hi Shameer,

We are sorry to hear that your Native M1 water purifier has remained unresolved for over three weeks and that it started leaking after the technician's visit. We have escalated your...