Urban Company Complaints & Reviews

Pawan Kumar and his mate is unprofessional.
They don't have punctuality and behaviour to treat customer.
I request you to train them once again ..
They are distinguishing.. They waste our valuable time...

We have booked a call with Urban Company for AC Repairing requirements.

The Technician came and attended the call and told us that the Outdoor unit's board needs to be replaced.

We gave him the money to do it. he took almost 45 days to come back... that too after calling him for many times.

Even after changing the initial issue of E1 on the display is not resolved. We tried contacting the technician...

My 42"LG smart tv had only cuff problem initially which was inspected by UC's two different technicians yogesh at home and had no other issue but finally the 4.95 rating guy masahud Sheikh took our tv for repair, gave no receipt and got it back after a week with totally damaged tv, removed our original mother board, connectors strips our display panel with two huge dents in the back of tv. my tv is fully broken now. Not working at all, no...

My 42"LG smart tv had only cuff problem initially which was inspected by UC's two different technicians yogesh at home and had no other issue but finally the 4.95 rating guy masahud Sheikh took our tv for repair, gave no receipt and got it back after a week with totally damaged tv, removed our original mother board, connectors strips our display panel with two huge dents in the back of tv. my tv is fully broken now. Not working at all, no...

I had booked Urban Company professionals for full home cleaning. They used a scrubber for cleaning my new wardrobe mirror size 8feet ×6 feet which caused scratches all over the mirror. I was told by the cleaning department person that they will pay for the damages if i provide pictures. I had sent pics of the damaged mirror. I have paid for the services as well to the company. I am waiting for a response from them. They are not available...

Hi,
I have made a request for Repair washing machine on 13th September 2022. Proffessional came to home and checked the washing machine during the service he damaged Coin Filter and Took elewire from washing machine. After that he took the door lock, door lock handle rod, and coin filter and went out with spart parts. He told me that next day morning I will fix the issue. But he is not came on next day, I made call to him he told...

Hi,
I had taken Home appliance repair service on 5th September for my Microwave. The IFB microwave convection oven. was working perfectly the only problem was that the 2 switches were not working (On & Re-heat button). The technician from The Urban Company stated that there is a part to be changed which will cost Rs.2200/-, to which I agreed and he made the further repair/ change of product. The next day the microwave started working...

Hi. I logged an aircon repair requirement on the 4th of July 2022 with Urban Company. The technician Aaftab Ahmed was dispatched and attended to the Aircons that were faulty in my premises. He spent the entire day doing services which amounted to INR 20500. This included replacement of Capacitors, re-gassing and various leak repairs. The technician instructed that I pay them via UPI for the services which I proceeded to do. This technician...

I had booked Kent RO servicing and it was done on 24.03.2022 and I was charged Rs. 3887/- for change of parts like Membrane and others.

I booked the same RO service for today and I was told by your professional Rajan that Membrane is required to be changed again.

Kindly inform me what kind of Membrane was installed at the first time which couldn't last for 06 months.

Suman Sangam

M-...

On Sep 6th I booked for a AC repair and a deep clean service.
Technician named venkatesh was assigned for Sep 7th and he came and checked the AC, he mentioned that some issue at the board, it has to be repaired.
When I asked how much and when it will be done, he told that 1200 around only will come and it will take 2 days time. I said ok.

Until 11th there was no phone call from him, then when i tried calling him...

The service professional assigned to clean my house as a part o[censored]rban Company’s cleaning service damaged my wall. I have before and after pics of the wall.the service professional used a dirty cloth to wipe the tubelight and wiped wall with same cloth leaving muddy stain on my wall.
When I complained he denied and now urban company call Center people are saying we can give you refund of 300Rs as a compensation which is absurd the...

Hi Urban clap team,

I have booked carpenter service for repairing my damaged sliding door on 29 Aug 2022 and it was assigned to professional 'Rajini Kanth'.

He has not provided any Service so far and not completed the work. He visited our home on 30th Aug 2022 and inspected the existing sliding door and he suggested converting the existing sliding door to a regular handle door.

We asked him if...

During intense cleaning of bathroom the unprofessional so called professional damaged the very expensive wash basin and commode. When I tried to ask the professional straight away he ran from my premises. After that I raised this issue with snaps with UC customer care through UC app. They said they are calling professional but he is not picking up their calls but withing 24hrs they will resolve the issue positively as appliances are covered...

Warranty call service is horrible as there is no money/fees involved.
Warranty call no UC cc09eb7df is not resolved for more than 24hrs...

I needed my washing machine to be repaired. Raised a request, the engineer came, took the PCB board and then started quoting false deadlines. After a lot of back and forth he returned it. And it stopped working the very next day. Raised a request again as they have a 30 day policy. The same guy came again, said that it can't be repaired but took the board with himself and then started with the same thing, ignoring calls, giving false deadlines....

Urban Company sold an Insurance last digits: 41208 for registered number 74XXXX1528.

However they are not even responding to claim on warranty now. Repairs are not done. When asked for an option to escalate, the call center says there is no policy of escalation. While trying to chat, the chat team just does not responds. Its been a wait from 27th Aug.

As per technician, UC says its between him and us as customer....

This is the worst service ever experienced. Both ac service and customer support are equally pathatic. The guy came and spoiler the ac and the support cancelled the re visit and not replying. There is no revisit nor callback and explaining if any problem, even not replying in chat section. I dont know how to deal with these guys.
One guy spoke and told I will assign the best expert to this case and the next day other guy cancelled...

Initially Split AC serviced (Deep Clean ) on 27 Jun 22 with payment Rs. 648/-. The technician rec for Gas Fill to make the machine perfect
Subsequently based on rec. on 8 Aug made the gas refill and paid 2559. But still the machine was not performing and the the new person asked for another parts change costing another around 1500. Gas also leaking. Objected and asked for refund. It was assured that My refund would be given.
Even...