[Resolved]  Urban Company — Damaged my television within warranty but providing the solution

Hi Team,

This is to keep you update I had taken service on 21st March’2022 and urban clap technician had repaired my TV and given warranty for 1 year in urban clap receipt.but within 3 months my television was damaged and trying to connect with support team past 1 months onwards but finally I had received the call on today and received pathetic comments like if I have received the Urban Clap partner warranty so I need to talk with technician not Urban Clap company so they are forcing the ticket to close their side. It means if I have purchased the Samsung mobile, within warranty if any damage is there so we will not go to Samsung service care, so as per Urban clap support team we need to go shop where had I purchased the mobile.

Regards,
Suchitra Mallick
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Sep 28, 2022
Complaint marked as Resolved 
Urban Company customer support has been notified about the posted complaint.
Aug 21, 2022
Updated by Suchitra Mallick
How come it resolved within 1 minutes. It’s look like everyone is fraud.
Verified Support
Aug 22, 2022
Urban Company Customer Care's response
Hi Suchitra,

Please accept our sincere apologies for the inconvenience caused. We shall be reaching out to you over a call shortly to address your concern and help resolve the same.

Regards,
Team Urban Company
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