[Resolved] Urban Company — Weekly Bathroom Cleaning

charlesrodrig50

from Bengaluru, Karnataka

Mar 13, 2024

Address: 301, G-23, AWHO Sandeep Vihar, Whitefield, Bangalore

I had booked for weekly bathroom cleaning for two units for a period of one month, and first service is to commence today 13 Mar 2024. The booking was confirmed and a person was allotted (Jena). Since yesterday I've been trying to see the details however when I click on the 'View' or 'Confirmed' link a screen appears with a message that 'Something went wrong' 'Please check your network or try again later'.
I'm unable to contact any customer care to resolve this so please send me the contact details and also ensure that the service commences today as requested and booked.

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Apr 15, 2024

Complaint marked as Resolved

Urban Company customer support has been notified about the posted complaint.

Verified Support

Mar 14, 2024

Urban Company Customer Care's response Hi,

Thank you for reaching out to us. We apologize for the inconvenience caused. The issue seems to be a technical glitch. We recommend uninstalling and reinstalling the application. Additionally, your booking for 13th March is marked as delivered. If you would like to discuss this further, please contact us at [protected]@urbancompany.com, and we would be happy to assist you.