[Resolved]  Urban Company — delivery of product

I had book a wall decoration installation. The representative came to my home and showed me the product and costing. Once we selected the product (Wall beautification) i was asked to pay (Half) which i did and the product was supposed to be delivered on 31st march 2024. But till today (3rd april 2024) i do not have any update and the only things they are saying is that there is a delay.
Yesterday i spoke to a representative who confrim that today 3 april my items will be delivered but then i got a call from shubham who said that i have requested to cancel this (Which i have not)
This is now becoming a torture for me and mental harassment.

Please help
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Jul 6, 2024
Complaint marked as Resolved 
Urban Company customer support has been notified about the posted complaint.
Verified Support
Jun 04, 2024
Urban Company Customer Care's response
Hi,
We apologize for any inconvenience caused. Rest assured, our team has been notified, and they will reach out to you at the earliest, please bear with us. We appreciate your patience and understanding in this matter.
Regards,
Team Urban Company
Verified Support
Jun 04, 2024
Urban Company Customer Care's response
Hi,
We apologize for any inconvenience caused. Our team contacted you and has helped you find the best possible resolution to your concern. Please mail us if you require any other assistance at [protected]@urbancompany.com along with your concern & registered mobile number and we will contact you immediately.
Regards,
Team Urban Company
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