Urban Company — non generation of fresh leads

Address:	Gurgaon, Haryana, 110018
Website:	partner.urbanclap.com

We are registered on urban clap for wedding photography. One ms poonam has rated us 2 stars (She is not my client). Due to this, we are not getting new leads, resulting into financial losses. While our client poonam sharma has given us 4 stars.
Despite numerous calls to urban clap and talking to one mr. Hitesh and one mr. Viabhav they are adamant and not interested in helping us. Everytime we call them up they say they are working on our case and it would take time (Do they plan to provide us wedding photography leads after end of wedding season).
Want to find out
1. How we can claim damages for our loss. (Rs 1.5 lacs).
2. Which all forums are available in india where we can lodge complaints against the company.
3. Can we file a fir against them at delhi (Company is based at gurugram).
Regards,
Pradeep kalra