[Resolved]  Urban Company — Not meeting time schedule / appointment timing -

With reference to my booking Hair cut a pack of 2 with registered mobile [protected], & paid the required amount. However, the assigned person not turned in as per the time slot of 7.30 AM on 7th Nov, when checked at 7.50 AM it was communicated the person yet to start to reach my address in this situation I canceled the appointment due to not meeting the appointment by Urban, However, noticed the refund is only for Rs398 with deductions, which is not correct and acceptable as the cancellation is due to error from Urban. do needful and refund full amount to my.
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Aug 8, 2021
Complaint marked as Resolved 
Urban Company customer support has been notified about the posted complaint.
Verified Support
Nov 08, 2020
Urban Company Customer Care's response
Dear Mr. Murthy,

Please accept our sincere apologies for the inconvenience caused to you.

We would like to inform you that 100 UC credits have been credited to your account.

We would request you to kindly check the 'My Wallet' option in your profile.

Also, we wish to inform you that:

- UC credits have no capping on the usage.
- UC credits can be used on all the services and are valid for 1 year.
- UC credits can be used on online payments.
- UC credits can be used only once per booking.

Regards
Team Urban Company
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