Urban Company — Regarding ac damage by urban company

We have taken AC service from Urban Company on 4th April, 2024. Service has done, but after servicing, we have facing AC cooling problem approx. 5-6 minutes means 4-5 minutes AC’s cooling working and 4-5 minutes AC’s cooling not working. So, we had called Urban Company to revisit since 17th April, 2024 to 28th April, 2024 at least 3 to 4 times. Urban Company did not able to find out the actual fault, but we had called to LG Company to find out the actual fault. So, they told us PCB problem. So, we had called Urban Company to PCB problem, they told us we are not responsible for it.
So, we are raising complaint regarding PCB problem.
my ac was working properly before servicing but after ac servicing ac PCB damage
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Urban Company customer support has been notified about the posted complaint.
May 05, 2024
Updated by harishamker mandal
this is urban company fault, so they have repaired or change the PCB.
May 05, 2024
Updated by harishamker mandal
Urban Company technician damaged the PCB, customer care executive said that this is not my problem, urban company SME technician have no knowledge regarding the AC repair and they have wasted my lots of time, customer care executive Lier, too, today said something, yesterday said something, and tomorrow will say something, I have all call recording that he lies and I want to take strict against his professional, all SME, customer care executive, and senior executive.
Verified Support
May 06, 2024
Urban Company Customer Care's response
Dear Customer,
We got this checked with our team. Since this is an out-of-warranty case, we won't be able to cater to it. We apologize for the inconvenience caused. Having said this, we'll have your feedback shared with our concerned team so that we can provide you with a better experience henceforth!
Regards, Team Urban Company
May 10, 2024
Updated by harishamker mandal
this is not out of warranty case this is technician fault your technician damage my pcb please repair my pcb. you said that we won't be able to cater to it that not a resolution please solve this problem and your all technician and sme are well not well trained
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