Urban Company — Regarding salon service

Hi

I had a booking for salon service for 19th dec @5.30 pm but professional rescheudle it for Sunday without my consent.

And today also I waited till 2.00 pm to get my professional assigned but I again got a call from team asking me to reschedule it for 5.00 pm.

It’s very cold in Delhi and my booking service was root touch up so how can one expect to wash hair in night.

And I booked service as per my convenient time so how professional it is to reschedule it 2-3 times without my consent.

And atlast professional came at my place by 5.25 pm without having any followup call.

Is this sort of service we offer to customers.

It’s highly pathetic and unprofessional.