Urban Company — Regarding salon service

Hi

I had a booking for salon service for 19th dec @5.30 pm but professional rescheudle it for Sunday without my consent.

And today also I waited till 2.00 pm to get my professional assigned but I again got a call from team asking me to reschedule it for 5.00 pm.

It’s very cold in Delhi and my booking service was root touch up so how can one expect to wash hair in night.

And I booked service as per my convenient time so how professional it is to reschedule it 2-3 times without my consent.

And atlast professional came at my place by 5.25 pm without having any followup call.

Is this sort of service we offer to customers.

It’s highly pathetic and unprofessional.
Was this information helpful?
No (0)
Yes (0)
Urban Company customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Retu,

Apologies for the inconvenience caused to you.

We request you to kindly reschedule the booking to a most convenient slot so that another provider could be assigned to cater to your needs.

Please do share your registered phone number (used to schedule the booking ) with us over e-mail to "[protected]@urbancompany.com" and mention "Ticket # 3457616" on the subject line so that we would be able to pull up your booking details.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Urban Company
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    42%
    Complaints
    1501
    Pending
    428
    Resolved
    524
    Urban Company Address
    161 B/4, 2nd & 4th Floor, Gulmohar House, Green Park, New Delhi, Delhi, India - 110049
    View all Urban Company contact information