Urban Company — Regarding salon service


I had a booking for salon service for 19th dec @5.30 pm but professional rescheudle it for Sunday without my consent.

And today also I waited till 2.00 pm to get my professional assigned but I again got a call from team asking me to reschedule it for 5.00 pm.

It’s very cold in Delhi and my booking service was root touch up so how can one expect to wash hair in night.

And I booked service as per my convenient time so how professional it is to reschedule it 2-3 times without my consent.

And atlast professional came at my place by 5.25 pm without having any followup call.

Is this sort of service we offer to customers.

It’s highly pathetic and unprofessional.
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Urban Company customer support has been notified about the posted complaint.
Complaint comments 


Dear Retu,

Apologies for the inconvenience caused to you.

We request you to kindly reschedule the booking to a most convenient slot so that another provider could be assigned to cater to your needs.

Please do share your registered phone number (used to schedule the booking ) with us over e-mail to "[protected]@urbancompany.com" and mention "Ticket # 3457616" on the subject line so that we would be able to pull up your booking details.

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