[Resolved]  Urban Company — Salon and Beautician service

Address:Kolkata

I expect a better service from Urban company. But unfortunately the after effects of their last service is pathetic! I have avail their beutician service on 5th September 2021. But I am getting a number of patches in my arms, underarms after white chocolate waxing which astonished me to the extreme. The scars and spots are getting deep.I have avail the chocolate waxing a number of times previously but haven't faced this type of issue. Also the entire hand and legs are itching continuously from last four days! A simple patch test is also not done before starting the waxing. Now I am under the treatment of Dermatologist. I have already complaint to your company and the customer relation manager promised me to keep in touch with the issue. But again unfortunately they are not responding from last one day. Now what will I do with these scars?This type of service from reputed concern like Urban Company is really pathetic.
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Oct 20, 2021
Complaint marked as Resolved 
Urban Company customer support has been notified about the posted complaint.
Verified Support
Sep 11, 2021
Urban Company Customer Care's response
Hi Madhurima,

We are sorry that we were not able to meet your expectations. We have highlighted this to the relevant team to look into. We will be calling you at the earliest and will share a resolution with you.

Regards,
Team UrbanCompany.
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    161 B/4, 2nd & 4th Floor, Gulmohar House, Green Park, New Delhi, Delhi, India - 110049
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