[Resolved]  Urban Company — Service provider calling me continuously

I have booked a massage service from urban company around 1.5 months back. The therapist was Husna Bano.

Now after 1.5 months I receive call from her. I initially ignored her calls but later when I took the call she asks me 'who are you?', 'i have been calling multiple times but I get busy line, why?' I did ask her why did she call but she keeps repeating.
I cut the call after stupid questions from the other side when she is the one who called me. I blocked two numbers from which she tried to contact me and I recieved over 30 missed calls continuosly from this woman.

I try to check how I can register a complaint on urban company. But there is no space for help from the company unless I have a booking. Nor there is any customer helpline number.

This is not the first time I am facing this issue.

A service company like urban company should maintain a helpline number irrespective of bookings.
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Aug 8, 2021
Complaint marked as Resolved 
Urban Company customer support has been notified about the posted complaint.
Verified Support
Oct 29, 2020
Urban Company Customer Care's response
Dear Sir/Ma'am,

We apologize for the inconvenience

The feedback has been shared with the relevant team.

We would like to apprise you that we do not have a live voice support number or toll free number.

Kindly follow the following steps to request a callback

1)Visit the Help Center through the application.
​2)Select the relevant booking and click on the ''Get help with this booking?'' option
​3)Choose the reason for callback
​4)Write the description if necessary
​5)Click on the "Contact us" option.

​As soon as the callback request is placed, our team will get back to you within 60 minutes.

You can also elaborate on your concern, if you would like to continue with E-mail support.

​We appreciate your understanding in this regard.
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    161 B/4, 2nd & 4th Floor, Gulmohar House, Green Park, New Delhi, Delhi, India - 110049
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