Urban Company — Unethical Behaviuor, Damaged Washing machine &Went out with spare parts afters that no response from Proffessional.

Sridhar W

from Mumbai, Maharashtra

Sep 21, 2022

Address:	Vijayawada
Website:	Urban Company

Hi,
I have made a request for Repair washing machine on 13th September 2022. Proffessional came to home and checked the washing machine during the service he damaged Coin Filter and Took elewire from washing machine. After that he took the door lock, door lock handle rod, and coin filter and went out with spart parts. He told me that next day morning I will fix the issue. But he is not came on next day, I made call to him he told me that I will come tommorrow. Next day he asked for washing machine model and pic of the washing machine I was shocked with his behaviuor. I sent a pic. After that no response from him. Mean while i made a request to customer care for resolutions several time everyday but always they asked for give us sometime. But till now there is no proper response from them. Today they blocked chatbot also so, i can't chat with them. there is no customer care number to call Urban Compny. What i have to do now?

Please provide Proper Response and fix the problem ASAP. Otherwise pay the amount for my washing machine parts.

Thanks,
Sridhar,
[protected]

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Urban Company customer support has been notified about the posted complaint.

Verified Support

Sep 21, 2022

Urban Company Customer Care's response Hi Sridhar,

We regret to learn about the experience you had with us. This is certainly not the kind of service we intend to deliver. Please be assured our team will be in touch shortly, to help resolve your concern.

Regards
Team Urban Company

Sep 23, 2022

Updated by Sridhar W Hi,
Very pathetic situation i never face from any service center. Yesterday it's Happens, Actual Proffessional who hired for my washing machine not came, but aother Person his assistant came to home with one part of my washing machine Instaed two. He was very hurrey came and opening the machine without telling anything. I shocked. I struggled feom past one week to contact them but didn't bothered. I asked him wheer is Proffessional to whom i hired? he said he is on leave. And he come come with only one new spare part that is door lock. But thses guys breaks door hook when tried for unlock the door. But he is not coming with that part. And came with other new spare part that is Drain pump. Here it is what they breaking from my washing machine. I shocked why you are not taken door hook and why you added drain pump. he said i will try to fix with these.If it fix, it's ok otherwise i can't to anything he said, I shocked with his behaviour and that answer. I stopped the further service, he asked the otp, but refuse to share otp. I said, i want to talk customer care he left from house. Almost 10 days gone without resolve the problem. They break my parts from washing machine. In the evening got call from customer she sked is there any call or service from Proffessional, i said what happened. but she is not bothered about service. She told So, you are recieved your recieved your spare parts i will convey to concern departmant. what Resolution, What a customer Care.
This is the Resolution any Cutomer Looking for. No care for Customer Property, Either it's damaged or lost or long delayed. After that there is no call from customer care regarding Proffessional Damaged Parts during the service.

Sep 23, 2022

Updated by Sridhar W Still My Chatbot is blocked by Customer Care

Sep 26, 2022

Updated by Sridhar W Today is 26/09/2022 no one contacted for Resolution of the damaged parts.

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Comments

Sridhar W

from Mumbai, Maharashtra

Oct 10, 2022

Almost one Month done but there is no resolution from urban comapany. Worst Experience, they blocked my chat room also. I can't contact them and there is response from them.