Urban Company — Unethical Behaviuor, Damaged Washing machine &Went out with spare parts afters that no response from Proffessional.
I have made a request for Repair washing machine on 13th September 2022. Proffessional came to home and checked the washing machine during the service he damaged Coin Filter and Took elewire from washing machine. After that he took the door lock, door lock handle rod, and coin filter and went out with spart parts. He told me that next day morning I will fix the issue. But he is not came on next day, I made call to him he told me that I will come tommorrow. Next day he asked for washing machine model and pic of the washing machine I was shocked with his behaviuor. I sent a pic. After that no response from him. Mean while i made a request to customer care for resolutions several time everyday but always they asked for give us sometime. But till now there is no proper response from them. Today they blocked chatbot also so, i can't chat with them. there is no customer care number to call Urban Compny. What i have to do now?
Please provide Proper Response and fix the problem ASAP. Otherwise pay the amount for my washing machine parts.
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Urban Company customer support has been notified about the posted complaint.
Sep 21, 2022Urban Company Customer Care's response Hi Sridhar,
We regret to learn about the experience you had with us. This is certainly not the kind of service we intend to deliver. Please be assured our team will be in touch shortly, to help resolve your concern.
Team Urban Company
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