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Urban Company — Urban Company Technician Scam

Hi. I logged an aircon repair requirement on the 4th of July 2022 with Urban Company. The technician Aaftab Ahmed was dispatched and attended to the Aircons that were faulty in my premises. He spent the entire day doing services which amounted to INR 20500. This included replacement of Capacitors, re-gassing and various leak repairs. The technician instructed that I pay them via UPI for the services which I proceeded to do. This technician was dressed in the Urban Company uniform. I then after found out via another technician that the Aircons were not serviced as what was billed for as these aircons started to break down shortly after the initial service ( within 1 week). I then logged a help call with Urban Company to which they phone me back and forth with multiple calls stating that i would receive the full refund and then lastly to try wiggle their way out of paying the full refund I requested for. At the end now on the 16th September 2022 they have finally come back to me stating that they cant provide me with the full refund as it was out of service apparently. This was never made clear to me from the start and I feel this company has scammed me, especially that the technician was wearing their uniform and is logged on their system.
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Urban Company customer support has been notified about the posted complaint.
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Hi,

We regret to hear about the experience you had with us. This is certainly not the kind of service we intend to deliver. Please share your registered contact details with us on [protected]@urbancompany.com so that we can get in touch with you and resolve the issue.

Regards, Team UrbanCompany

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