Urban Company — Urban Company Technician Scam

Address:

1802 Tower 4, Unitech Escape, Sector 50. Gurgoan

Hi. I logged an aircon repair requirement on the 4th of July 2022 with Urban Company. The technician Aaftab Ahmed was dispatched and attended to the Aircons that were faulty in my premises. He spent the entire day doing services which amounted to INR 20500. This included replacement of Capacitors, re-gassing and various leak repairs. The technician instructed that I pay them via UPI for the services which I proceeded to do. This technician was dressed in the Urban Company uniform. I then after found out via another technician that the Aircons were not serviced as what was billed for as these aircons started to break down shortly after the initial service ( within 1 week). I then logged a help call with Urban Company to which they phone me back and forth with multiple calls stating that i would receive the full refund and then lastly to try wiggle their way out of paying the full refund I requested for. At the end now on the 16th September 2022 they have finally come back to me stating that they cant provide me with the full refund as it was out of service apparently. This was never made clear to me from the start and I feel this company has scammed me, especially that the technician was wearing their uniform and is logged on their system.