[Resolved]  Urban Company — Violation of company policy by urban company

I had opted for Painting Service from Urban Company. The work started on 29th October 2021 and got completed on 5th November 2021 There are two issues with Urban company which I have faced, firstly while the work was going on their labourer had caused damage to my tv and refrigerator. There was a deep scratch on my tv and few dents on my refrigerator. I had immediately informed Urban company about this and initially they agreed to pay compensation of 1000 but according to their policy maximum amount of compensation is 10000 and the amount of damage done was more than 10000 so I told them to pay more but they didn't agree and the issue was left unresolved. Then after completion of the work I was told that there is one year warranty for any water seepage or any minor touch up issues. Now I m facing the minor seepage problem since past few months so I called them for rework, . The executive told me to send the pictures of the seepage, I did that and then they had sent their supervisor for inspection, he inspected and took thd pictures and told me the that he will fixt the problem in one day. But now to my surprise today they told that seepage is not covered under warranty. If seepage is not covered then why did they entertain me and wasted my time. They keep telling lie The urban company policy is also for the namesake, they don't follow their own policy. Kindly help me resolve this matter as it is my hard earned money which I have spent trusting Urban Company. I request you to
resolve the issues ASAP. I hope justice is done. These companies should not be allowed to exploit their customers

Thanks,
Nisha Vyas