Urban Ladder — Mattress not delivered but marked as delivered by Urbanladder

Order Number: T[protected]
Order placed: 2nd November

In this order, the queen mattress has not yet been delivered but in the urbanladder tracking, they have marked it as 'delivered' on 1st December'.

This us completely untrue. No one has delivered the mattress, we were at home on that day. Plus we also checked with security and no one from Urbanladder came with a mattress. Further, they always take photos of their delivery. When we called them, they had no photos to prove delivery also.

We have written over 15 mails to them and called them but no one solves the problem and they are refusing to help. We want a full refund of the mattress because it is a hugely expensive item.