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Urban Ladder Complaints & Reviews

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Last updated Nov 7, 2023
Complaints 147
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Urban Ladder reviews & complaints page 4

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K
katulesh
Oct 27, 2021
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Product is not yet delivered

Since last 1+ week, the product is not delivered. Each day it extends the due date by +1 day. Also the delivery status shows the product is in Hyderabad.

I have already done the prepayment. Very frustrating experience a shopping from Urban Ladder as they have no care for delays.

My Order No. - T[protected]...
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sumitdas.870
from KOLKATA, West Bengal
Oct 19, 2021
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Delay Delivery

When I placed the order on 28th September in Urban Ladder, The delivery date of my furniture was 11th of October. But suddenly 11th of October I got a mail that the delivery would be delayed because of festivities & the assured delivery date would be 18th of October.
I have mailed them many times regarding this but no one replied with the proper information (screenshot attached). The customer care service is pathetic, even in email...
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Am very disappointed with the bed that urban ladder shipped to us.

One of your members from the installation team visited and told us the ply is loose because the support of the ply is not there and that's why the ply is loose at one end.

Also, the wood on top of the headrest is getting properly fixed and there is a space between the wood and the main headrest.

I have a 3 months baby and if any...
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On 13 Aug, 2021 I ordered a product from Urban Ladder which was ideally to be delivered on 7th September and then was to be installed by Urban Ladder itself.

However after so many complains escalations done through Urban Ladder's help there wasn't any positive response whatsoever.

Daily after explaining the issue to new executive from their end, new promises were made everyday and no one later updates/ informs...
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Abinash30
from Bengaluru, Karnataka
Oct 5, 2021
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Cyprus platform storage twin bed, order no. T485126634

I placed an order for this twin bed on 14/08/2021 with full payment. expected date of delivery was 05/09/2021. the bed is yet to be delivered. no intimations about expected date of delivery. no refunds. I feel completely cheated. it's totally unexpected from urban ladder. I demand an immediate refund....
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Aradhana Bose
Sep 23, 2021
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Order no T119137427

Above mentioned order still not delivered post full amount paid one month back...
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Mayank_khasgiwala
Sep 18, 2021
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Bed not delivered

Address:1st, 2nd & 3rd Floor, No 259 and 276, Amarjyothi HBCS Layout, Domlur, Bengaluru-560 071, Karnataka, India

I wanted to bring to you an issue with the delivery of the bed from Urban Ladder, Inspite of folllowing up repeatedly, i have not received any calls or update from the .

Order Date : 30 Aug 2021

Order No : T[protected]

Aspen Upholstered Storage Bed Color - Grey Size - King SKU : FNBDST51GY14095...
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Idle Iceball
Sep 2, 2021
Sep 4, 2021
This thread was updated on Sep 4, 2021
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Delay in delivery of furniture

Address:Bangalore
Website:urbanladder.com

We have ordered a sizable furniture from Urban ladder on 8th August with order number T[protected]. The order was supposed to be delivered by Aug 23rd and it's not delivered till date, even 10 days after. Very casual and careless response from customer support daying that it'd be delayed by 10 days, but even that didn't happen....
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Anu.jnu
Aug 25, 2021
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Refusal to repair sofa

I just want to put it out there that I have been very disappointed with UrbanLadder's post-sales service. I bought quite an expensive sofa from them and the structure at the bottom of the three-seater broke in just over two years! And i take very good care of my furniture! When I raised a complaint, they said they can't fix it because they are no longer producing this item. We ultimately had to get a carpenter to fix it, which is something...
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Srish Bhatia
Aug 16, 2021
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Complaint # 02026426

Complaint against urbanladder custmer care - no return pickup/refund created yet from customer care
order number r[protected]
i need a callback from escalation manager to complain since no resolution provided by customer care....
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Smitha F
Aug 2, 2021
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Order R948008115

Since 21st July I have raised an issue regarding the wrong product sent to me and still so far there have been no resolutions. Such pathetic service standards . The product which has come to me is worth INR 9000 approx and i had placed for an order of INR 2000/ . I dont think any customer would like to return such a product. However since i placed for something particular which i needed has not been sent.

Their service so...
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Ic Singh
Jul 31, 2021
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Product not being delivered

Delivery of our Sectional Sofa is pending for more than a month against Urban Ladder Order R[protected].

Two deadlines given to us for delivery of the product were not met by the company . Flimsy excuses were given. Because of this we had cancel our program of going to Mumbai twice.

There has been no effort made by Ms. Deena to escalate our issue except giving false excuses again and again. I[censored]rgent action is...
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Monikakhaira
Jul 24, 2021
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Complaint for order no R630381651

Address:Ghaziabad

I have purchased Noguchi Table Replica against the order no R[protected].The glass top of table is not attached with its base so it can fall anytime, also it’s base is completely unstable and whole table bobbles.Urban Ladder has cheated us on its brand name as the table delivered doesn’t even worth for 5000rs, this table has design issues.
And worst of all, I have raised complaint on the same day when table was delivered but 15 days...
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Amy08
Jun 23, 2021
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Mattress

Address:Gurgaon

We use a King Size mattress, which was changed once as the product had issues after use for about a year. We were very pleased to receive a fresh product from UL. But unfortunately even the replaced mattress is giving us serious back problems. This is your top end mattress with memory foam. Both, my husband and I have developed middle and lower back issues. I was recently travelling and slept on a different bed and found all my issues disappear.br...
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Hello Mr. Akash Chauhan,

I sincerely hope this email finds you well and if I could grab your attention for my particular case.

I raised a complaint on 18th Feb, 2021 regarding one my product - Latte Bench, which I purchased on 8th Dec, 2018.

It had been a roller coaster ride since then, for me. Nevertheless...

TL;DR - I was asked to make a payment, which I did in the month of March,...
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Ajayprasannakumar
May 25, 2021
Oct 1, 2021
This thread was updated on Oct 1, 2021
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Delay in delivery

It has been almost a month since I ordered some sizeable furniture from urban ladder. Already 5 days past the tentative delivery date. Still no followup from them. No update in the app, just that it has not been delivered. No value of time for customers.Really horrible service at the lowest level....
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Address:Bangalore

I bought this study table for my kids and after using for few days i have observed, this table has quality issues. All edges of the table are very sharp and because of it my kids got hurt as well.
Due to this the table is of no use to me. Please can this table be returned and issued credit in the wallet, I would need buy some other table which has round/smooth edges.

My complaint is for the quality of the product, a...
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We bought a Rubik sofa 3 seater in september, 2020. After 3 months we noticed a sag in one of the cushions. 2 months later again, we noticed a creaking sound on the back support. We contacted customer support. The executive visited the place and examined the faults. It has been only 5 months and product is faulty. Since the product is under warranty, we want replacement and not a repair. But the customer care is pushing for repair on a new...
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drabhivaidya
Mar 23, 2021
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Acco Dining Table 8 seater Dalls Chairs 8

Address:Dr Abhijit Vaidya 9822090755A101, Marvel Aeries, Kanchangalli, Off Law College Rd, Pune 411004

I purchased above mentioned products on line along with manyother furniture products from you on 28.11.2017 for my new house at Pune.Quality of all these products is terrible and it was a shockto me.Nearly after 2 years chairs legs started breaking, tables edges torn. Isent an e mail complaint just after Lockdown, your company expressed inabilityto do anything during Pandemic. Since nearly every chair's front 2 legs cameapart I called my...
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B
bhosekarv
from Mysore, Karnataka
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Replacement of bef

I have been assured to replace my bed since 2 months but not yet replaced.
My mom is suffering from knee and chest pain but still it is not replaced....
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