[Resolved] Urban Ladder — Poor Quality of Sofa from Urban Ladder - Web order T[protected] Item number : FNSF51KNAV30003 / Lot : UL[protected]

Jeevag16s

Dec 3, 2021

Address: Bangalore

We had placed Order ( Web order T[protected] Item number : FNSF51KNAV30003 / Lot : UL[protected] for a sofa online from standard catalogue. Upon delivery we found that quality of foam/material used in seat cushion is extremely poor and it painful to use sofa for more than 10-15 minutes. We had reported this to your customer care and quality team weeks ago and continue to wait for resolution.

We had no option to analyze or understand quality of items being used in product from web site and literally bought a picture basis trust on Urban ladder only to realize that a bad quality product has been delivered. We are getting no response from company despite of numerous follow-up and they have been behaving in non-transparent which is against norms of e-commerce business practices.

We cannot accept this bad quality and want this sofa to be returned.

Was this information helpful?

No (0)

Yes (0)

Dec 16, 2021

Complaint marked as Resolved

I am pleased to update that Urban Ladder did resolve the issue by taking back the sofa in consideration and provided 100% Gift Coupon in return for purchase of any other items from Urban Ladder.

Urban Ladder customer support has been notified about the posted complaint.

Related Urban Ladder reviews

View all 150 Urban Ladder Reviews

Comments

Jeevag16s

Dec 7, 2021

I am still awaiting even a basic acknowledgment from Urban Ladder. It really poses a big question for all customers who trust the brand and buy items basis picture shown on web page without any details...certainly not the way e-commerce practices work.