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Urban Ladder Complaints & Reviews

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Last updated Nov 7, 2023
Complaints 147
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13
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Urban Ladder reviews & complaints page 5

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K
Kes2020
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Damaged bed needs replacement

Address:Bangalore JP Nagar

We bought single bed from Urban Ladder vide our order number R[protected]. However within 11 months it broke and we have been chasing Urban Ladder for replacement of broken bed. Our complaint number is 01949264. Since 15th October 2020, we are trying to reach out for replacement. Earlier we got the mail that by 21st November it would be replaced. Now the date is changed to 21st December 2020. It is very disappointing to see this type of response...
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Priyal Sule
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Order # R209268041 cancelled but refund of Rs. 45,196 refused.

I had ordered some furniture from urban ladder on 17th October, 2020, with Order No. R[protected], Total price Rs. 45, 196. This particular product (TV unit comprising of 3 sets) required installation upon delivery. The said product was delivered along with the installation team on 23rd October, 2020. When the installation team begun installation, I noticed that the ply used was of extremely poor quality, lacked stability and the fit was below...
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A
Akil943269121
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

ray study chair - faulty design

Address:Urban Ladder Home Décor Solutions Pvt Ltd, 1st, 2nd & 3rd Floor, No 259 and 276, Amarjyothi HBCS Layout, Domlur, Bengaluru-560 071, Karnataka, India

The ray study chair was purchased by me in may 2019 - the product however, has screws in the armrest which have now started to penetrate through the armrest causing physical damage to the person using the chair.

I have contacted customer service, shocked that they could design a chair which has open screws on an area which a person leans on. After an inspection they insist that i will have to pay to fix this.

1....
+2 photos
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R
Riddhi Desai
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Palermo Sofa Cum Bed (Colour Aqua)

We have purchased the Palermo Sofa online (order no. R[protected] in January 2020. The sofa was delivered and installation done by your personnel. However, one of the sofa legs has broken now. And we need a replacement immediately. It was a disappointment for us as we know Urban ladder to be a good company selling quality products. Hence went with the purchase trusting the product to be sturdy. With not even 5 months from purchase we are faced...
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Paid 24k for a sofa cum bed (Palermo) and in just 3 months of very less use, the sofa becomes soggy. Urban ladder representative visits home puts disclaimer that it is upto the individual use and company is not liable. Even the fabric had bubbling.
The truth is urban ladder is cheating their customers by using very low quality and low density foam in their sofas. If the cost would have been less, it would have justified o[censored]sing cheap...
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YT Neemo
from Hyderabad, Telangana
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Fraud company urban ladder R550623559

Dear team,
I had ordered the below item on 18th may 2020 but still its showing ready to ship and no further update is given to me. Can you tell me what is the status of my order? When will i receive the order its been 1 month and i have not received it yet moreover please provide me the invoice for the order so that i can apply for reimbursement from my company. This was my first experience with you guys and your service is too pathetic...
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H
H Shetty
from Delhi, Delhi
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robert motorized recliner

Address:Bangalore, 560078

I bought this recliner on 23 nov 2017. They sent me a faulty product. They had to replace it twice and finally sent me the product on 9th july 2018...
I am 66 kg’s and occupy the left side of the recliner... The right side remains as is (As it’s barely used but the left side is now broken.
I bought this for over 50k..

If someone weighing 66 kg’s can literally break the recliner, i wonder what would happen...
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A
Anupama Bohtan
from Vadodara, Gujarat
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non delivery of order

Address:391101

II received SMS regarding the stated order number on 17th Oct at 2:30 pm, saying that my order has reached Ahmedabad and that I shall receive a call for scheduling the delivery within 2-3 days time( pic enclosed).A few days later, I received a call stating that my another order for the laptop table is scheduled to arrive too and that they would deliver all three items together, to which I agreed.

Howsoever, yesterday the member...
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M
Meghabs91
from Bengaluru, Karnataka
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refund of a cancelled product

I had purchased a 1+1 sofa and subsequently cancelled it cuz i got a 3+1+1 from them. They have charged for both the orders and promised to refund the entire amount of the cancelled order on 29th sep 2019. The refund for this is still not processed. Despite following up multiple times and calling and sending emails, they come up with some or the other lame reason, sorry etc and say that it will be processed in the next 2-3 days. Not they...
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C
Chet29
from Mumbai, Maharashtra
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peeling tribbiani recliner- poor quality

Address:Mumbai City, Maharashtra

This is regarding the poor quality of leatherette of Tribbiani Recliner. I purchased the product on 21 Jan 2018 (ORDER NUMBER-R[protected] and after just 1 year, it started peeling off. Chunks of leatherette come off every time we use it. Only my husband and I use it (no kids) and we make sure to dust it every day. Even after taking such good care of the product, it has become an eyesore (photo attached). I spoke to one of the customer care...
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Dhanita Sanjay Panwar
from Delhi, Delhi
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took money for job guarantee

Address:Uctc.org kohinoor plaza building, 400028, Mumbai City, Maharashtra, 401209

Cyber crime hua he hmare saath.

Dear sir/madam,

Modi govt ke aane ke baad hume aap per pura bhrosa he ki aap is cyber crime ko ignore nhi kroge.

Mere husband job ki talaash me the toh shine.com se unko mail aaya Ki 35000rs-80000rs salary packge rhega according to experince.

Humne unki website b search ki 'urban crop" ke naam se.

Fir address b liya jo website pe tha...
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A
Arunkumar1981blore
from Bengaluru, Karnataka
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online sale cheating

I have purchased sofa online from urban ladder on 04.07.2019 and rs 10969 amount debited from my account and for this they had sent me order (#r[protected] confirmation mail, during the product delivery day on 12.07.2019 some one called from urban ladder and said they are cancelling the order due to their technical issue the product was sold at lesser price. After this i have registered my complaint in consumer form, and urban ladder returned...
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Prasanna Ragavendran
from Bengaluru, Karnataka
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issue with the product refund

Address:560097

I am really frustrated with urban ladder with their refund policy. I booked some goods from them in march and cancelled the next day due to fund issue. But it's been more than 3 months, july month going to start from tomorrow and yet to receive the refund from them. Everytime i call their customer support, i get promise this will be done this week, next week... But this is not yet done and i am feeling being cheated. I got 2 email confirmations,...
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S
sanjaybh_72
from Delhi, Delhi
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after sales service

Address:New Delhi, Delhi

Poor quality products not able to survive even for 2 years. On top of it Urban ladder says they have no policy of after sales service for outside warranty product. Worst customer service and support and this is the only Company I have come across who don't have an after sales service policy,
They should be banned from selling products and people looking at their products to beware of the after sales service and support.
I...
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N
Naresh Ag
from Delhi, Delhi
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false commitment & mental harassment

Address:Bangalore

I purchased dining table on 05 May 2019 & paid entire amount of Rs 44, 399/- on same date and company’s employee promised me to deliver the table on or before 17.05.2019 (verbal communication) but not delivered on time and again promise me to to deliver the table on or before 02.06.2019 (as per mail attached) but again not delivered on time. Finally, I received dining table on 04.05.2019 and table is minor damage form after long telephonic...
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Ambarish Giri
from Pune, Maharashtra
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fraud! urban ladder replacement order

Address:Wing A4, flat No: 105, Grandbay, Solapur Highway, Manjri, Pune, Maharashtra, 412307

The product is still enlisted in website. Post wrong installation, though replacement call raised after several follow ups, urban ladder has sent a mail that the product cannot be replaced as the same is not in stock. I even got a call that the product has failed in quality check.The product is still enlisted as available on there website as of today.if the product has failed quality check then why was is dispatched to me. When the product...
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Satish Madhwal
from Delhi, Delhi
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delay in delivery of order with no follow up

Address:Faridabad, Haryana, 121002

Kindly provide status of following order :
a) R[protected] Dated 18 May 2019 - 18 Days still awaiting?
b) R[protected] Dated 27 Apr 2019 - 40 Days still awaiting

Already paid 100℅ advance payment & still awaiting for delivery from last one & half month. How is it justified?
Moreover tomorrow is delivery date n no followup for the same.
R they caring for their customer..
This is not expected...
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Ambarish Giri
from Pune, Maharashtra
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no replacement or refund

Address:Wing A4, flat No: 105, Grandbay, Solapur Highway, Manjri, Pune, Maharashtra, 412307

Product (Tv unit, order number r[protected] eceived 2 weeks back from urban ladder. Installation was improperly done and the product got damaged during the process. Photographs along of the installation damage was shared the same day with urban ladder. Inspection from urban ladder team was done after 1 week of posting of the complaint. Though replacement call has been raised, but there is no response from urban ladder. The product supplied...
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Geetadhania
from Agra, Uttar Pradesh
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sofa

Address:Gautam Buddh Nagar, Uttar Pradesh, 201301

I had order a 5 seater sofa set in April 2019. The sofa was delivered on 4th May (almost after a month). The sofa delivered was defected as the plank of the 3 seater wooden structure was broken. I immediately wrote to the customer care of urban ladder and even sent them pictures of what the defect was. a representative of the Urbanladder visited my house and saw the sofa and said that he would process for a replacement since the sofa was...
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R
Raunak9169
from Chengalpattu, Tamil Nadu
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delayed delivery

Address:Online, 560100

We ordered windsor sofa and wing chair from urban ladder and order number is r[protected], the sofa was supposed to be delivered by may 9th (Maximum delivery date) and we waited for 1 month for this delivery but it has not been delivered yet and they keep on changing the dates. They are not sure of the delivery date and they keep lying about the status and tell use some excuse or make up something without giving the actual reason.
br...
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