Urbanpro — Payment not Dispersed for services given

I would like to complain against Urbanpro for not giving out payment for a student, who was enrolled with me.
A student named Inderjeet Singh joined me on the 26th of May 2021 for 25 classes and the payment for which was Rs 5000, which was supposed to be paid out as soon as the classes were over on the 23rd of June 2021. I have been following up with Urbanpro for more than a month for the payment and still the matter has not been resolved. They keep telling me that the concerned department will look into the matter and call me however there is never a call back nor are any attempts being made to resolve this issue. They have told me twice that payment will reach my account in 3 or 4 working days but it never happens.