Utaxi — Driver is not paying my money/Fake promises from customer services

My name is Neel Masure. Complaint has raised with customer service. On 16/08/2020. I have paid the driver cash as there was problem with digital transaction. But it got deducted from my account and after 2 days 18/08/2020 it got credited to driver account through Google pay. Since then i am chasing with customer service and with driver, I spoke with Sonu in customer service. For confirmation Driver sent me the screenshots of his Google Pay. Driver agreed to pay me back 800 rupees . Its being 2 weeks i am getting fake promises from customer service and driver is not answering calls.
Driver - Manjunath / [protected]
Cab No - KA 01 AJ 3930

I want the resolution on this complaint and want my 800 rupees back.