Uti Infrastructure Technology & Services Limited [Utiitsl] — reprinting of pan card - reg

Dear sir/madam,

I am using pan card (Bjzpr6409k) since 2012, unfortunately my card get damaged so i applied for new pan card on last month applied through third party & the same was received. But the name in the card printed as rajesh kumar instead of g s rajesh kumar even though i properly mentioned in the application what name to be typed on the card with proper proof. Regarding this issue i contacted that third party they are saying sorry for the convenience & kindly contact the utiitsl. As my all accounts & documents having initials it may create an issue in future, that’s why i applied for new one with following documents directly on the utiitsl website &soft copy of the same is attached for your reference.
1. Id proof – psu id card
2. Address proof – voter id
3. Dob proof - passport
4. Damaged pan card
5. Aadhar card – additional proof
6. Ban statement – additional proof for name to printed on pan card
7. Tax certificate
8. Pan application :u – q[protected]
After sending the all above documents there are not processing my application & application status is showing as doccumetns, regarding this i am trying to contact the uti department but no one is picking the phone if the concern government employees are doing like this then as a common citizen where i will go & make the complaint.
Kindly have a look in my issue & take the necessary action.