Aquaguard Infinity — Poorest servicing

Address:

Maharashtra

Hi,

We bought aquaguard infinity water purifier on June 2011. While buying, sales person promised us for two free servicing within a year. And he clearly mentioned that our enginner will come and do the servicing for free.
It is also mentioned on the papers he gave me.

Today after 1.5 years, no person from aquaguard has come to my place...no servicing, not even a call.

Whewn i called number[protected] asking the same, they say that we cant do servicing for free.
Also, he mentioned that beacuse servicing center office changed, customers are facing problems.

If the office is changed, that is not customers fault, is it?
Database still remains with them.

I want an answer from aquaguard, why servicing was not done or no information was given to me.