Eureka Forbes / Enhance Ro — No response on service complaint | |||
I had purchased a product (Aquaguard enhance RO) from eureka forbes during april 2012..The sales person collected the cheque +cash(14000 INR) and told that bill will be posted through courier.Till(22 aug 2013)not received.complaint registered but closed by themselves.I left out that issue...in between the warranty period (1 year) more than 5 to 6 times product fault....for each fault they take around one week to attend with a un experienced person...finaly waranty period gets over they told to pay AMC....for that AMC collection and to change filter they take their own time...I paid 7900 INR by cheque for AMC on 29/06/2013 for two years..again product fault on 18/08/2013.complaint registered on 19/08/2013.till today (22/08/2013) no response from eureka forbes for attending the complaint.when we call customer care only reply, with in today they send person for solving the issue.in their website they kept 4 steps to solve the issue...(it will take around 1 month) comment;very very worst after sales service Was this information helpful? | |||
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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Water Purifier — regarding service
siri have purchase water purifier from your company at the time of purchase they told me that after six months they will come for servicing but still after 1-1/2 years gone no one came to my house .my address is 6/106,mukta prasad nagar bikaner contact no [protected].