Uts — money got debited from bank account but not recharged in the wallet yet

Sir,
I used my debit card for recharging rs.200/- in r wallet o[censored]ts mobile app (Under irctc). But at first attempt money is not credited to my r wallet. So, i had to recharge again. Later bank statement shows money debited once but recharge not done yet. Money debitted from bank account once but it is not credited in r wallet for one transaction. Uts app registed mobile number [protected].
Kindly do the needful.
Thanking you.
Yours faithfully

Protim pal
Uts mobile number - [protected]