Uts — Payment deducted but ticket not reflecting in APP

I have booked my monthly pass, the payment is done via PAYTM, the amount is deducted but the pass is not reflecting in APP nor the payment is refunded.

UTS User id-[protected]

The details are as follows
Booked date- 20.0.2022
Booking time- 8:16 AM
Order ID - [protected]
Wallet Ref No. -[protected]
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