Uts — ticket not booked or showing

Address:

Howrah, West Bengal

I booked a ticket from Bally to howrah junction on 11 Feb 2019 at 4.03 pm but unfortunately my payment of RS 5 was sucessful but I don't know why the ticket had not booked or not showing I don't understand the matter so I have to take another ticket offline from the ticket counter so kindly I want my money payment of rupee 5 to be refund and need to know what was the problem with the payment..
UPI Ref:[protected].
Payed via paytm bank upi