Uttar Pradesh Power Corporation [UPPCL] — refund of money

Address:	Allahabad, Uttar Pradesh, 221003
Website:	www.uppclonline.in

Sir i am giving my ticket details. My ticket which i had taken from your upsrtconline.com site. My ticket was of 21/10/2017 at 6:32 pm from varanasi to allahabad.
But bus was not even reached varanasi and after enquiry from up roadways i informed that this bus was get punctured and not come today. I was so much confused about your refund process as in these case i have to get full refund
So sir kindly refund my rs205 in my account back asap. Reply me and tell the time taken in refund process.
I have several times but they always say mail to us. And i mailed them 2-3 times but they have not responding well and not refunding my money.
Take some action asap as already there is so much delay
Ticket no : 9048971
Pnr no. : xald[protected]
10/21/2017

Uttar pradesh state road transport corporation

Testing ticket

Trip information transaction no : 40465193
Ticket no : 9048971 pnr no. : xald[protected]
Service start place : varanasi service end place : allahabad
Reservation from : varanasi reservation to : allahabad
Boarding point : varanasi alighting point : allahabad
Date of journey (Origin) : 21/10/2017 departure time (Origin) : 18:32
Boarding time (Approx): 21/10/2017 18:32 alighting time (Approx): 21/10/2017 21:02
Bus service type : ac 3x2 no. Of seats : 1
User id: nk111288 transaction date & time : 21/10/2017 16:32
Email id : [protected]@gmail.com contact no : [protected]
Depot name : civil lines support email id: online. [protected]@upsrtc.com
Passengers information

Name age adult/child gender seat no quota
Nilesh kumar 28 a m 26 g
Total fare details

Total chargeable amount : 205.00