Uttar Pradesh State Road Transport Corporation [Upsrtc] — payment done but booking is not showing

This is regarding ticket booked from the userid - pt1009. I booked a ticket from lucknow to bareilly satellite on 18 aug, 2020 and money was deducted, ticket was not booked for the bus.

Passenger name - prabhat tiwari

From - lucknow

To - bareilly satellite

Bus type - janrath

Journey date - 18/08/2020

Transaction date-16/08/2020

Amount - 472

Payment gateway name hdfc

I had called so on all the phone numbers but they are switched off.

This is transaction message :
Your a/c no. Xxxxxxx3847 is debited by rs.472.00 on 16-08-20 and credited to [protected]@hdfcbank-atom technologies ltd (Upi ref no[protected].