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Uttar Pradesh State Road Transport Corporation [UPSRTC] Complaints & Reviews

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Updated: Nov 22, 2025
Complaints 646
Resolved
69
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577
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Uttar Pradesh State Road Transport Corporation [UPSRTC] reviews & complaints page 4

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S
Satendraa123@
from Agra, Uttar Pradesh
Feb 20, 2023
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Address: Agra

Sir,
I took the bus from idgah bus stand at 0515 on 20 Feb 22 and travelled to fatehpur sikri. My beg left inside bus.
It's black coloured and skybeg brand
It's my humble request to find my beg.
Feb 20, 2023
Complaint marked as Resolved 
Baggage found by contacting conductor
Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.
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    @1#3
    from Kanpur, Uttar Pradesh
    Feb 20, 2023
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    Sahab Mera name Amit verma h Mai Bareilly depo ki janrath bus jiska no up 32 mn 9895h me yatra kar raha hu Mai kanpur jhakkarkati bus stand se bus me baitha thodi der bad main so gya aur condector ne ticket nhi diya kanpur se 70 k.m. chalne k bad achanak ticket cheking wale mil jate h aur ticket na hone ki wajah se fine mujhse 1059 rupaye le liya jata h kya ye theek h kya condector ko yatriyo ki gintee karke ticket nhi Milana chahiye ..Please help me..
    Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.
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      P
      pawankumar2001
      from hapur, Uttar Pradesh
      Feb 4, 2023
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      Address: hapur

      I am driveing in local area. one trafic polish espactor unnessary stop me and cut my chllan .i am ask but he is not reply.pllease help me to cancel my chllan. vichle no.up14dh0413
      Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.
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        S
        sukriti porwal
        Feb 3, 2023
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        My refund amount of 485 is still not got to me Plz look into the matter transaction was done from [protected] thru SBI YONO..
        The bus did not moved that day and booking was online still my money is not refunded yet...
        Plz do check its almost more than 6 months
        Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.
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          A
          [email protected]
          from Mumbai, Maharashtra
          Feb 1, 2023
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          Address: D257,sector-d, lda colony, kanpur road, Lucknow, 226012

          I am traveling from Lucknow to mahmudabad. The bus are not going to Lucknow to mahmudabad at right time. In the morning 6:30 am and 7:0 am, the bus to going Lucknow to mahmudabad at right time. The driver and conductor not following the upsrtc timming rule.
          Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.
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            F
            Farazhsn28
            from Bareilly, Uttar Pradesh
            Jan 31, 2023
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            Hi Team

            My parents had travelled on 29 Jan from kaushambi bus station to Bareilly satellite bus station with AC bus number up27 T 0707. They had left water bottle at the seat.

            It is in grey colour Milton cover.
            Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.
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              A
              Amirahmedkhan
              from Bareilly, Uttar Pradesh
              Jan 23, 2023
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              Address: UPSRTC Lucknow

              On 22/01/23 I tried to book a ticket for my journey to be commenced on 25/01/23 from Kaushambi to Bareilly for a SHATABDI BUS departure time of 19:00hrs. While processing the payment through Netbanking an amount of Rs 540/- was deducted but the booking failed, The transaction details are as under:
              Transaction to[protected] to transfer INB UPSRTC 202301223877006411121GAOZZ

              Amir Ahmed Khan
              email: khan.[protected]@gmail.com
              Kindly take action to return the money to my account.
              Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.
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                T
                tushar510
                from Bareilly, Uttar Pradesh
                Jan 22, 2023
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                I payed through upi for a bus ticket from kausambi to Bareilly on 22 jan 2023 for a Janrath bus departing at 6:00 a.m.
                The amount was deducted from upi but conductor said that ticket could not be generated.
                So instead he issued manual tickets for us via cash payment.
                I have not recieved the refund for the amount deducted from upi.
                Kindly help to process the refund
                Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.
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                  T
                  tushar510
                  from Bareilly, Uttar Pradesh
                  Jan 22, 2023
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                  I had made an upi payment of 509 to book a ticket in Janrat bus at around 6:00 a.m. on 22 jan 2023.
                  Money was deducted but ticket was not issued.
                  Conductor said the money will be refunded, so he issued us manual tickets.
                  Kindly help to get my ticket payment refunded which was made using upi.
                  Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.
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                    A
                    Anmo2002
                    from LUCKNOW, Uttar Pradesh
                    Dec 27, 2022
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                    Address: E4/42 sector- G Aliganj lucknow, E4/42 sector- G Aliganj lucknow

                    I canceled my ticket number 0000000B8F08 on 17/12/2022 which is not refunded yet

                    Regards

                    Sanjay Kashyap

                    [protected]
                    Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.
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                      V
                      Vivek The Cap
                      Dec 11, 2022
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                      Today, 11-December, 2022 I am travelling from Lucknow to Gorakhpur. I boarded a bus whose Licence number: UP 90 T 5424 provided very bad service. When I was boarding the bus the driver as well as conductor told me that the bus will go non-stop to gorakhpur but it stopped in Ayodhya, Faizabad, Basti, Khalilabad and stood at each station for more than 45 minutes. And I'm still in the bus it's almost 8 hours while it takes maximum 6 hours to reach Gorakhpur from Lucknow.
                      Now I feel very tired and helpless as well.

                      Please look such type of frauds and fraudsters for the convenience of passengers.
                      Thankyou!
                      Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.
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                        S
                        shivam92
                        Nov 13, 2022
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                        Hello myself shivam and I booked bus ticket from UPSRTC site on 13/11/2022 money was deducted from my account but my ticket is not booked how will my money be refunded or ticket will be booked and customer care people are not receiving calls and this is the screenshot of payment
                        Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.
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                          A
                          Apoorva1988
                          from Raebareli, Uttar Pradesh
                          Nov 10, 2022
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                          Hi Team

                          This is to bring on your concern that My Mother DR Sudha Tiwari is travelling daily & is an Emiste Holder. This bus service is poor as he does not stop the bus at the college location. He has an everyday urge for the same. Then what is the meaning of Emtie Holder

                          Waiting for kindfull response
                          Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.
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                            A
                            Abhinavawasthi
                            from Sitapur, Chhattisgarh
                            Oct 30, 2022
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                            I was trying to book a ticket on 30 October, 2022 and while booking for a seat 812 rupees for ticket got deducted at 1:07 pm but transaction got failed and seat was not booked, i booked the same seat at 1:23 pm and money was deducted again and the previous amount was not refunded.i tried calling customer care with no success, i want refund and attaching Google pay proofs.
                            Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.
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                              A
                              amitkulshreshth
                              from Noida, Uttar Pradesh
                              Oct 28, 2022
                              Resolved
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                              Resolved

                              Dear Sir,

                              Our Application showing pending for approval since 7 oct 22 but till dated i am not received any update.

                              Kindly check and approved the DL Application - [protected]

                              Best Regards
                              Amit
                              [protected]
                              Nov 15, 2022
                              Complaint marked as Resolved 
                              still pending for reply and update regarding our application update - 3966086422
                              Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.
                              Nov 15, 2022
                              Updated by amitkulshreshth                               pending for reply and update regarding our application update - [protected]
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                                V
                                Vartika Chauhan
                                Oct 26, 2022
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                                I booked two tickets from moradabad to Kaushambi through my UPI id.Money has been deducted from account but i have not received tickets.It shows tickets haven't been booked yet.I look forward for the immediate refund
                                Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.
                                Oct 26, 2022
                                Updated by Vartika Chauhan                                 Bus is janrath 2X2
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                                  A
                                  ashu4u77
                                  Oct 18, 2022
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                                  I had reserved Janrath (2*2 AC) bus from Alambagh to Ballia on 15th oct and when I reached at bus station, they told me that my bus is cancelled due to breakdown and I have to purchase a new ticket in different bus and my money will be refunded. But its been 3 days and my money is not yet refunded nor I was notified about cancellation of bus or refund. I am a student, you can not cheat us like that. pls refund my money.

                                  ticket details
                                  PNR/booking ID[protected]A74
                                  ticket no 00037AC8D8
                                  date of journey 15/10/2022
                                  time of journey 8:00 PM
                                  ALAMBAGH TO BALLIA
                                  Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.
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                                    S
                                    shashank0319
                                    from LUCKNOW, Uttar Pradesh
                                    Sep 6, 2022
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                                    Address: lucknow

                                    Dear Sir,

                                    I want to complaint against RTO Department, I was booked my no. UP32MZ1032 from Transport Nagar, Lucknow, UP, Receipt No is - PU[protected], & Payment of this no. amount of Rs. 5000, Date 12.07.22,
                                    When dealer cut my RTO Receipt 08.08.22, this no. was not taken on portal, & provide by default another no. to me by RTO, Sir how can do this, when i booked fancy no. already then why provide me another no. from RTO Department. Sir please check & refund my amount which was unnecessary taken by RTO. I also provide screen shot of RTO Receipt.

                                    Regards

                                    SHASHANK SRIVASTAVA
                                    [protected]
                                    Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.
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                                      A
                                      Aamir Fazal
                                      Aug 24, 2022
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                                      I'm traveling from Renukut to Prayagraj
                                      From janrath sewa zero road depot bus no UP78FN8539 no mobile charging port is working.for long journey charging is required for mobile and we are paying for that extra service. It causes inconvenience for specially for long hours journey.kindly rectify the problem as soon as possible.
                                      Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.
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                                        A
                                        Aanudhansu
                                        Aug 21, 2022
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                                        Address: Upsrctc

                                        Bus o[censored]psrctc named up-78 hn. 3397 ig going from local routes instead of highway and fare is as usual like highway. Likely for saving toll tax...
                                        Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.
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