Uttar Pradesh State Road Transport Corporation [Upsrtc] — smart card/ open card issue - not functioning

Address:

Etah, Uttar Pradesh, 207001

This is regarding the issue with my mother's open card for bus yatra etah. The card was not functioning properly and it has submitted to etah depote since 18 may, 2019.

It has been more than 4 months and i am still waiting for it after consistently checking the status at etah depote (Etah bus stand) who creats adhar card, mst. I haven't come across any satisfied feedback yet and neither i have been told the next step. Even none of the email ids are working as i tried to reach at [protected]@trimax.in/[protected]@trax.in

Card has balance of approx. 2500 rupees. My mother is a frequent user of open card as she is a teacher and travel in bus on daily basis. Kindly look over to this issue and do the needful as soon as possible.

This would be highly appreciated!
Below are the details of my card.
Open card no.- ethet[protected]

Hope to hear from you soon!
Sincere regards,
Shefali
[protected]@gmail.com