[Resolved]  Vacations Gateway — Fraud Being done by company in cover of selling Vacations Package

Address:

Jaipur, Rajasthan

I want to draw your kind attention to the fraud being perpetrated by a firm named “Vacations Gateway” based at Noida, which is duping people in the cover of selling vacation package by calling them on their mobile no.s and offering the package at an attractive price of around Rs. 7000 along with an offering of a free Tablet or Laptop without any condition attached to it. The address of this firm, as written on its booking voucher is as follows: DTDC Courier & Cargo Ltd. Near Gaia Play School Adjcent to wine shop, Silver city, Sector-93 Noida -201301 Customer care No.: +91 [protected], +91 [protected] Email : [protected]@vacationsgateway.com.co Once a clueless person agrees to buy their holiday package in attraction of the free tablet or laptop with the package (which otherwise cost more than the package price), they tell the person that a payment link will be sent to the person’s mail id and the person has to make payment for the package thro’ the payment link. Once the payment is made by the person, the firm’s marketing executive tells the person that a verification call will be received by the person for confirmation of package purchase by the person and also instructs not to mention anything about the free tablet/laptop which anyways will be despatched separately by the firm after the verification formality. But this free tablet/laptop is never received by the unsuspecting customer though a package is received through courier with a booklet & a booking voucher which is to be utilised within a year of the purchase. When a complaint is lodged by the customer with the firm for not receiving the free gift of tablet/laptop with the package as promised, they do not reply initially. After many follow-ups, they simply reply that since the customer had not mentioned about the free gift during the verification call, it is not a feature of the package and is given only on the reference scheme if certain no. Of references given by the customer are also converted for purchasing holiday package from the firm. Though the free gift is clearly offered by the marketing executive of the firm on simply purchasing the package & without any conditions attached. They also do not entertain the customer’s request to verify the free gift promised from their marketing executive. On top of it, when the customer wants to avail of the free vacation package to at least recover some benefit from the payment made by him by sending the filled booking voucher to the firm, the firm does not reply to the customer at all and the customer care phone no.s given on the booking voucher are either being not answered or if the call is answered at all, customer is replied that he will receive the confirmation on mail, which actually never received by the customer despite of several repetition of these calls. It is a clear case of the firm duping the people financially in the name of selling Holiday packages and not simply a case of wrong promise being done by its marketing executives to sell their products. I am a victim of the fraud of this firm and feel that i have lost Rs.7000 to their fraud since they are not even providing any confirmation to my booking request nor are receiving calls made to their customer care no.s. Though I have lost my money but my request to you is to take some strict action against this fraud firm so that at least other people do not fall victim to the fraud of this firm like me. Expecting a quick & effective action from you. For any additional information required from me in connection to this case, i would be more than happy to assist. A responsible citizen of the country