[Resolved] Vacations Gateway — Fraud Calling for holiday Packages and assured gift

param_3128

from Rawatbhata, Rajasthan

Address:

Gautam Buddh Nagar, Uttar Pradesh

I got a call from Vacations Gateway promising me a free gift (in their Happy Hour) with a Holiday package of Rs 7799/- I paid online and after some days got the package voucher but not the free gift.I mailed them several times but did not get any gift.On top of that they say that we dont give away such gifts without referrals.I want Vacations Gateway to keep the promise or refund me fully. Customer ID: VGK4YY9918515 Date of transaction: 25 May 2015 Transaction ID: SDL00051363... so many other peoples are suffered from this fraud company, please do something, file a FIR on ceo of the company and return payments to customers. other way to highlight this company in news and media.

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Complaint marked as Resolved

Vacations Gateway customer support has been notified about the posted complaint.

Verified Support

Aug 12, 2015

Vacations Gateway Customer Care's response Dear Sir, we want to inform you that every detail is mention on website when you make the payment. With reference to your complain. we want to inform you that we have informed you every T&C of this package on mail before dispatching the booklet and the kit was only dispatched post your consent. Vacations gateway offers a referral scheme to his loyal customers. According to our referral program our customer will provide us some references (name and contact numbers of his relative or friend). Out of them, those who purchase our package we consider them a reference closed by our (Principal) customer. After that we will provide a referral gift to our principal customer who gave us references and they purchase our packages. Our referral scheme is: No. of references closed Referral gift 2 Reebok/ Rocio bag or sunglasses 5 Digital camera 7 Tablet 10 Blackberry mobile phone Thanks & Regards, CUSTOMER CARE TEAM Phone:[protected]/ 6521233 Email: [protected]@vacationsgateway.com.co Visit us at www.vacationsgateway.co