[Resolved]  Vacations Gateway — Fraudulent Transaction and Reattempt

Address:

Sangli, Maharashtra

Date of Incident: 18/02/2015
Transaction ID given by company: SDL00038366
Customer ID given by company: VG583B3W14457

I received a call from this company telling me of a hotel accommodation package of 4 Nights/5 Days for INR 8549.00. The executive also promised a free gift of a tablet before me accepting the offer. After payment i was informed that i would receive the hard copies of forms, receipts and the gift within 10-15 days. There was a confirmation of payment email sent to me on the same date as well as another email with information, instructions and an attachment of a soft copy of the Invoice. However till date (18/08/2015) i have neither received the hard copies of the forms required to book accommodation nor the gift promised. After sending multiple emails requesting a resolution the same has been ignored by the company giving reasons like the gift is only for the referral scheme. Today i got a call mentioning that they would refund the amount however the process they asked me to use was going for another payment with my card which i denied to go through at the 3dsecure code stage.
I am attaching all the email communication and I would like the company to refund the full amount to the same card with which it was paid or use another option for the refund.