[Resolved] Vacations Gateway — Gift not provided as per committment

radheyvkj

from Ranchi, Jharkhand

Address:

Ranchi, Jharkhand

Mere mobile par 20.05.15 ko phone aya ki ap irctc( rail ) ke customer hai aur apko hamari compamy ke 8500/- approx tour booking ke sath 4 me se koi ek gift ka offer diya. Jisme hamne blackbery mobile chuna . Booking karne se pahle me telephoic call se hame santustha karaya ki koi hidden condition nahi hai. Booking mr kunal ke dwara karai gayi. Online booking douran approx 1.5 hour lage aur hamari query ko santushth kiya gaya . Mr kunal ne phir kaha ki yadi ap ek dusra package aur lete hai to ap ko dell laptop aur diya jayega . Mai raji ho gaya aur bataya gaya ki kabhi kabi hi company aisa happy hour me karti hai . Yeh booking bhi lagbag 1.5 hour me ki gayi mr ansh ke dwara. Mr kunal ne apna mobile number [protected] diya gaya . Jise taise bat karne par yeha tak bahlaya ki ap gift aj nikal gaya hai, mere 50 mail karne aur telephonic call par company ne kaha ki apne terms and condition ko accept kiya hai . Ho sakta hai unke kahne par hamne yes dabaya ho, but yeh telemarketing ke jhut ka namuna hai . Aise kai aur log bhi bewkuf bane hai, jaisa ki other online complain bhi kai hai. Kuch kare ki hame gift mile aur aisi company ko sabak mile . Maine company par complain karne ke liye mangi gayi jankari bhi nahi di gayi.. Mera transaction number sdl00047512 and sdl00047524 hai. Company ka nam vacation gateway, office noida me hai . Other pnt number [protected] aur 6521232 hai. Yeh to tay hai ki company apni chipi sarto ko customer tak n pauchate huye cheating kar rahi hai

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Complaint marked as Resolved

Verified Support

Sep 08, 2015

Vacations Gateway Customer Care's response Dear Customer, Below mail sent to you on 4th may but no response from your end. This is with reference to your booking placed with vacations gateway. And please accept our sincere apologies for the inconvenience caused to you. This is in regards to your complain. We would like to inform you that we do not offer Gift on 01 package. We request you to please share the name and contact number of the member referred by you so that we can share the gift eligibility of yours. Gift is the part of our referral scheme and we offer the same on the referral conversion. We would like to inform you that we have the verification call session to avoid such mis-commitments where the customer has to agree every detail which was committed by the agent at the time of sales. There, if you don't disclose any thing and agree with each and every T&C of the package, then post your consent only the package gets dispatched. Once the package is dispatched, it cannot be cancelled. Thanks & Regards, CUSTOMER CARE TEAM Phone:[protected]/ 6521233 Email: [protected]@vacationsgateway.com.co Visit us at www.vacationsgateway.co