[Resolved]  Vacations Gateway — Money looted by fake promises and now not giving refund on time

Address:

Satara, Maharashtra

This complaint is about a Fraud website / agency named 'Vacation Gateway' In the last week of March'2015, I received a call from 'vacations Gateway' - representative name Mr.Sachin Kumar. They gave me the following offer : 1. I'll have to pay Rs.7799.00, where I'll get to travel to any destination for a week along with a family of Four. 2. This also included a one day offer, where if I book on the same day I'll also get Sony Xperia tablet. 3. As I said, I can't pay due to March End, they said they even have 6 months EMI scheme, where in initially the total amount will be debited and 5 months EMI amount will be re-credited after successful confirmation of package. I asked, Why such good offer is offered for such a cheap price and he replied "Big brands cost more money due to cost of marketing, where they use big celebs. Here we are directly passing on the benefit to the customer' I booked the same after receiving a mail confirmation from them. I have also shared the screen shot of amount debited from my bank. Further I received a mail from them after successful confirmation of my package. I followed up with them for crediting my 5 months amount., where I don't get any proper answer for first week. Then came the Shocker number one - The call attending officer said "There are no any EMI schemes available with us. We'll ask Mr.Sachin Kumar to call you back". But Mr. Sachin Kumar never existed after that. I kept on calling them everyday with zero results. Then came Shocker number two - They said "Sony Xperia tablet was available only If I referred my friends to them and after successful confirmation of atleast three friends packages". Immediately, I felt something fishy and the trust was all lost. Till then the call attending officers, most of them being ladies, were also sounding rude and not interested to help. I cancelled the package and demanded for refund immediately. There came Shocker number three - I received a mail on 8th April 2015, saying "As per refund policy, 8% will be deducted as processing charges and remaining will be refunded. Refund processing screen shot will be sent to your mail id in 20-25 days". I digested the unwanted deduction, As I wanted my money back. I waited patiently for more than a month, but didn't receive any communication from them. From That day to till date, I am continuously calling them on every alternate day, just to receive the following answers : "We'll send the transaction details by today evening / tomorrow morning / within 2 hours". 'Our accounts is processing your cheque and we'll let you know the details shortly" etc. etc. such reasons. Till date I'm waiting for the refund to credit to my account. When surfed through India Consumer complaints forum, I found a very big list of people who have fallen prey to the same fraud send their complaints. I not only wish to get my money back, but also want the concerned authorities to act fast and take necessary actions to stop such activities further. I'm attaching my bank transaction, where the money was debited. I can also give details of all mails received and to support I also have a few latest call records, which were recorded during my conversation with customer representatives, which can also prove their rudeness towards customers. Vacations Gateway Customer care team Contact number:[protected] / 33 Email: [protected]@vacationsgateway.com.co"