[Resolved] Vacations Gateway — Non-refund of amount / non dispatch of promised package | |||
I'm Narayanan from Chennai. In january this year, I received an SMS stating that on booking of the package I will be getting free Dell laptop, blackberry phone and gateway holiday package on payment of Rs.7799. I paid the amount over phone(Nikhil from vacations gateway transferred the amount from my ICICI account through 3D secure pin)and I received the holiday package alone. When enquired to Mr.Nikhil, he told that blackberry is out of stock and will instead give Samsung galaxy S4 on payment of additional Rs.7799 which was paid out by me oln Feb 3 through the payment link I received from Rajeev to my email - [protected]@yahoo.co.in. For this additional 7799, I received another holiday package only. No laptop nor the promised samsung galaxy. Many follow-ups over calls were fruitless. Sent out multiple mails to Vacations Gateway customer support and everytime I got a reply saying that the package I opted doesn't include any such promotional offers of giving laptop and mobile. When I asked to refund the money, the customer support person called and asked me to send one more mail with the promised packages so that they can send the same. Cheated once again. When I call customer support they ask me to mail the details and promise to deliver the package of laptop and mobile but replies through mail that there is no such offer. First payment of Rs 7799 was made on Jan 8 2014 Second payment of Rs 7799 was made on Feb 3 2014 I hope this complaint will be looked into by a separate team and not the customer service desk ([protected]@vacationsgateway.com) If either the promised package doesn't reach me or my money is not refunded then I might need to take action. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Vacations Gateway customer support has been notified about the posted complaint. | |||
 6 Comments | |||
Comments
This is another email of fraud. The person who sent me that email said that he will send me that promised laptop and the mobile if we acknowledge his email. He said that he will not be able to mention that in the email because its a mistake from their end and that term 'mutual agreement' in the email states this.
If you could trace the Feb 25th email why cant look into the emails that followed? Also, why should I be asked to pay Rs.7799 again to buy the same holiday package?
If you could trace the Feb 25th email why cant look into the emails that followed? Also, why should I be asked to pay Rs.7799 again to buy the same holiday package?
I received a call on this a few minutes back. As promised over that call, please refund my amount.
Can I please have an update on when my amount will be refunded?
Hi, I am Abhishek.S. On August 7, a representative & manager (named
Prakash D souza & Ramakrishna) of Vacations Gateway, called me and explained an offer where he
said I have to pay Rs 7799 and ill be given a Sony Xperia Z2 tablet and along with it a holiday package .
He asked me to make the payment immediately if I have to avail the offer. I made the payment
after which I asked him for a confirmation on mail regarding my Sony Xperia Z2 tablet. I
purchased it only for theSony Xperia Z2 tablet and was not interested in their
holiday package. He said, they don't mention anything in mail but will
dispatch the Sony Xperia Z2 tablet immediately the next day.
It is over 1 month, I had waited for it but didn't receive it. Then I
dropped a mail to cancel the purchase and asked refund. They are denying
to refund my money now. I have been cheated. Vacations Gateway
representatives do not pick phones now. I have all the recordings of their representatives commitments.
I look forward to getting helped to get my money refunded.
Regards,
Abhishek.S
ph:[protected]
Prakash D souza & Ramakrishna) of Vacations Gateway, called me and explained an offer where he
said I have to pay Rs 7799 and ill be given a Sony Xperia Z2 tablet and along with it a holiday package .
He asked me to make the payment immediately if I have to avail the offer. I made the payment
after which I asked him for a confirmation on mail regarding my Sony Xperia Z2 tablet. I
purchased it only for theSony Xperia Z2 tablet and was not interested in their
holiday package. He said, they don't mention anything in mail but will
dispatch the Sony Xperia Z2 tablet immediately the next day.
It is over 1 month, I had waited for it but didn't receive it. Then I
dropped a mail to cancel the purchase and asked refund. They are denying
to refund my money now. I have been cheated. Vacations Gateway
representatives do not pick phones now. I have all the recordings of their representatives commitments.
I look forward to getting helped to get my money refunded.
Regards,
Abhishek.S
ph:[protected]
Hello Abhishek,
I'm shocked to see that this happens still even after so many complaints.
I'm still fighting out through mails to get my refund. For every mail I get a call saying that they will refund immediately but that never happens. When I email them again asking for the promised refund, some other new person replies saying that amount will not be refunded and there are no such offers. Then I have to again explain the whole story.
Kindly let me know if you get the refund or planning to take any action.
Thanks.
I'm shocked to see that this happens still even after so many complaints.
I'm still fighting out through mails to get my refund. For every mail I get a call saying that they will refund immediately but that never happens. When I email them again asking for the promised refund, some other new person replies saying that amount will not be refunded and there are no such offers. Then I have to again explain the whole story.
Kindly let me know if you get the refund or planning to take any action.
Thanks.
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C-56/5 Mantec Building 1st floor, Sector - 62, Gautam Budh Nagar District, Noida, Uttar Pradesh, India - 201301
Please go through the below mail where you acknowledge our mail regarding your dispute .
[protected] Forwarded message[protected]From: janani narayanan <[protected]@yahoo.co.in>
Date: Tue, Feb 25, 2014 at 10:03 PMSubject: Re: Acknowledge Requirement !!!To: Vacations Gateways <[protected]@vacationsgateway.com.co>
I acknowledge your email
ThanksR Narayanan
Mobile : [protected]
On Tuesday, 25 February 2014 3:01 AM, Vacations Gateways <[protected]@vacationsgateway.com.co> wrote:
Dear MemberAs
per your telephonic conversation and mutual agreement with our team,
mentioned below is a detailed resolution to your complaint raised to
Vacations gateway. We as a company are committed towards the
best possible satisfaction of our customers and we apologize for any inconvenience caused to you.You
had a query pertaining to the purchase that you made for a holiday
voucher and your query has been answered. You have now agreed to use the
package as per the terms and conditions mentioned in the booklet.
Request you to please acknowledge the email.Looking forward to serve you
Thanks and Regards, Vacations Gateway