[Resolved]  Vacations Gateway — Re: Cheated in purchase of Holiday Package from Vacations Gateway

Address:

Chennai, Tamil Nadu

Dear Sir, I had booked two holiday package from Vacations Gateway in the Month of Januay vide their Booking Reference no.SDL00013242 dtd 09.01.14 & SDL00013329 dtd 10.01.14 for Rs.7799/- each and paid a total amount of Rs.15598/- for the two packages and they have confirmed having received the payment and the Two booklets bearing Form no. VG 6458 and VG 6465 was received by me on 21.01.14. During 26.09.14 as per their terms i had sent in both the original forms duly filled for a trip to Mysore for the dates from 01.10.14 to 05.10.2014 for 4 nights & 5 days. The original form was well received by them on 28.09.14. Inspite of having received the details well in advance and my continuos followups after that they have not been able to arrange the trip and their mail responses have been pathetic. On 17.09.14 i received a mail from Vacations team stating that they can arrange the booking from 01.10.14 to 03.10.14 for 2 nights and 3 days at S.K Regency, Mysore for which i objected as i had paid for the package of 4nights and 5 days. Again on 18.09.14 they confirmed the booking at SK Regency, Mysore for the dates from 01.10.14 to 05.10.14 as per my request and i asked them to provide the full details of the Hotel specified. On 22.09.14, vacations gateway team send me a mail stating they are awaiting confirmation from the SK Regency Hotel at Mysore and will get back to me upon confirmation. Since then i have been continuosly following up with Vacations Gateway thru mails but absolutely no response from them. I feel i have been cheated by Vacations Gateway and request your help in getting the money back. Thanking You. Vivek Nair h/p.no : [protected]