[Resolved]  Vacations Gateway — Unauthorised booking

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	www.vacationsgateway.co

On 29 may 2015, i got a call from this company for purchase of tour package for Rs. 7799. They promise me a gift item TAB. But when parcel came only a tour guidelines and rules. No gift package. Again i got a call from the same company on 22 Aug 2015 that you can get refund of the amount paid. by the process he collected my ICICI Debit Card No, ccv no, expiry date and OTP. instead of refunding my amount he debited my account Rs. 8549 two times on the same date. When i called he told that the amount is on hold the same will be credited to bank account with in 72 hours. However till 2 Sept 2015 i have not received my money. Hence I want refund of full amount of Rs. 24, 877. As there is no trust and believe on the company's false promise. Only once package amount Rs. 8549 has been refunded, another Rs. 8549 has not been refunded yet. Every time I write a mail a new story they say, like we are processing the refund for last 3 months. I want the refund of the other package (SDL[protected] booked on 22 Agust 2015, the company has debited my ICICI bank account without my consent.