[Resolved] Vacations Gateway — Wrong Promises

manish s warrier

from Mettur, Tamil Nadu

Address:

Ernakulam, Kerala

It was June'2014 that Anil Sagar an executive of VG called. Thinking of a vacation with family i took one package for Rs. 7799/-. He assured me a Dell Laptop if i take one more package through him and his manager. So thinking of accompaning my friends also i took one. But i did not get any Laptop till date. In Jan'15(23/01-26/01) i decided to use a package & submitted the form. They askd to confirm the Hotel which i did & kept assuring me tat my bookin is safe & wil share the details by 22/01. Accordingly i started of my trip wit family bt they did nt provide any booking details. I talked wit the Hotel which i had confirmd before starting and they told that VG have not contacted them. But i already booked a room with that hotel as i realised that they are cheating. After coming back from the trip i lodged a complaint against them in consumer court. In b/w these days another executive called me tellin he is calling frm HDFC Banks Gateway and bank is refunding all transaction done by this company. He asked me to confirm my card details as he wanted to know whether i am the cardholder and i inorder to proceed with the refund process he askd me to confirm the p/w send to my mobile. Bt i was again cheated by them. I was crying for my money at tat time on getting the notice their legal department called up me. I asked to refund the all 4 packages amount. They told no compensation will be given. Yet to withdraw the case. Got refunded all amount

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Complaint marked as Resolved

The company's personnel from their legal department had contacted me. He took the details from me. He explained me the procedures for refund and had asked me to be patient a it may take time and he need to work as per policy of the company. As promised by him and at the time as he said the amount was refunded. Really thankful to him.

Vacations Gateway customer support has been notified about the posted complaint.

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Comments

Madhukar Goud

from Hyderabad, Telangana

On 6th May 2015 Mr Sandeep an executive of VG called me saying I have won lucky dell laptop in lucky draw. He assured me a Dell Laptop if I take package for 7799/- though I had a doubt I paid as Mr Sandeep assured me the gift. Till now (4/06/2015) I did not receive package nor laptop I was assure that the package will be reached with in 7 working days . Since after 10 days I have been calling to the[protected]call centre no ) no one is giving proper response when ever I called them they are telling that the package is dispatched when i asked to give the docket no they are not given saying within 2 days consignment will be reached to my address. This vocation gateway is totally fraud my humble request is to everyone please dont purchase any sort of packages with this company all are fraud . even the customer care people doesnot have any responsibilty they dont even give proper response .

The transaction id for your purchase - SDL00049571*
The Customer ID - VGM34C3917843
My mobile is : [protected]

vijay10269

from Aurangabad, Maharashtra

I have received a call from Mr. Sachin Kumar vacation gateway on 21th APR 2015 and they very politely requested for explaining a holiday package of Rs 7799/- for 4 Persons and 4Nights at 3 star and 5 star resorts and hotels. They explained that they have tie-ups with many big hotels and they provide holiday packages at a very decent Price range. They told me that I will get Sony Xperia Z3 Tab if I choose and pay for holiday package during the happy hours from 1PM to 2 PM during which they will provide Sony Xperia Z3 on one booking .This gift is in addition to any referral gifts because it’s provided to only 5 persons during the happy hour. They have shown their website wwwvacationsgateway.co and convinced me to not miss the rare opportunity. They provided me the link for payments. Since, I was somewhat inclined towards holidays . I have made a bookings of Rs 7799/ During the call and until payment they continuously give Congratulations for selecting the package and assured many times that Tablet will be courier same day i.e. 21th APR at 4 PM through there Courier partner DTDC and will get delivered within 4 days. They talked about the color black or blue etc to pretend genuine and fare. Once the payment is received, he told me they have option if EMI also for that again they have send a link for that again I have made payment of Rs.7799 . I am continues taking follow-up They started giving excuse for delay due to misc things just to keep me engaged and give me an illusion that something is now progressing and I will receive my Gifts soon.

I have made Twice the Payment of Rs.7799 + Rs.7799, I have asked also why two times you are taking payment & also he promise I will refund you on June 01, 2015. But there is no refund for same.

I am attaching herewith the mails he has send me. Pl. go through the trailing mail also.

You are requested to cancel both the offer & immediately refund the amount in my account.

HtM

from Chennai, Tamil Nadu