Van Heusen — Purchased mask from van Heusen instead of 6 they send me only 3 | |||
Respected Madam/Sir, I purchased mask online in van Heusen web site instead of 6 mask they send us only 3 mask please find below the mail communication whereby I asked them about the issue but no proper reply from them. Mail communication quote [protected]@vanheusenintimates.com Good day With reference to the Order issue of VHWI4395659. Here you can find below the full history of mail communication which from your side did not solved yet. On 8th march placed the order for the below items 1) Rs.179 Antibacterial Protection Face Mask for Women - delivered on 15/03/2021 - RECEIVED THE ITEM AND NO ISSUE IN IT 2) Rs.419 Antibacterial Bikini (Pack of three)- delivered on 15/03/2021 - RECEIVED THE ITEM AND NO ISSUE IN IT 3) Rs.549 Breathe Easy 7 Layer Reversible Antibacterial Face Mask for Women - delivered on 11/03/2021 and raised the issue pertaining to the breath easy 7 Layer. On 12/03/2021 self wore the below mail pertaining to the issue. Quote Good day to Van Heusen respective, With reference to my order VHWI4395659 I received the order but in the photo it's showing 6 masks but I received only 3. Please let me know why I received only 3 masks instead of 6 masks. Thought for writing a mail before writing in the review. Because the review can be seen by everyone right. Awaiting for your kind reply Unquote Received reply from your side on 13/03/2021 Quote Dear Dinesh Ji, Thank you for contacting VH Intimates Customer Support. This is with regards to your query related to the order number VHWI4395659. We strive to provide our customers the best quality products and services. Nothing said can dilute the experience that you went through however, we request you to give us an opportunity to investigate the root cause of the concern. Having said that your concern has been escalated to the Concern Department and we shall contact you within 72 working hours with an appropriate resolution. Please accept our unreserved apology. We appreciate customers like you. If you need any further assistance, please feel free to send us an e-mail at [protected]@vanheusenintimates.com Regards, Dolly Unquote On 17/03/2021 I wrote a mail asking for update Quote Good day to the executive, Still awaiting for your kind reply, Thank you and kind regards Veena V Nair Unquote On 17/03/2021 received reply from your side Quote Dear Dinesh Ji, Thank you for contacting VH Intimates Customer Support. We request you to create an account so we can refund in the form of Credit points. We appreciate your help. Unquote On 17/03/2021 I gave the evidence of my account in VH Quote Good day to Ms. Dolly I have already have an registered account in VH. Attached herewith the account detail/evidence. Account registered email i.d is : [protected]@gmail.com Registered mobile number: [protected] Do I need to create a new account? Please refer to the attachment. Thank you very much Kind regards Unquote On 18/03/2021 received reply from your side Quote Dear Dinesh Ji, Thank you for contacting VH Intimates Customer Support. This is with regards to your query related to the order number VHWI4395659. Having said that your concern has been escalated to the Refund Department and we shall contact you within 72 working hours with an appropriate resolution. Unquote On 22/03/2021 self asked for update Quote Good day to the executive, Still awaiting for your confirmation. Thank you and kind regards Veena V Nair Unquote On 23/03/2021 received reply Dear Dinesh, Thank you for contacting VH Intimates Customer Support. As per your concern, we would like to inform you that our team is still working on it. Hence we request you to kindly provide us some more time to get an update on this. Please accept our unreserved apology. We appreciate your time. Unquote On 27/03/2021 again I asked for update Quote Good morning How many days more need. Really I am loosing the trust on VH. Do you think this is the best experience which you can provide to the customer to move out to some other brand. Awaiting for your reply Thank you and kind regards Veena V Nair Unquote On 28/03/2021 received reply Quote Dear Dinesh, Thank you for contacting VH Intimates Customer Support. We definitely understand your concern. Also we have escalate your query so that someone can take a closer look at what's going on right away. Please accept our unreserved apology. If you need any further assistance, please feel free to send us an e-mail at [protected]@vanheusenintimates.com Unquote So now my question is that. Do you think this is the right and best service which you can provide yo the customer. How much days/ time required exactly to give an proper reply for my query. Being an leading company I never ever thought that the service will be so bad. Awaiting for you PROPER reply Regards Veena V Nair Mail communication unquote Your faithfully Veena V Nair Was this information helpful? | |||
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