Varun Motors — maruti driving school, madinaguda, hyderabad-500049

Address:	Ranga Reddy, Andhra Pradesh, 500049
Website:	www.marutisuzuki.com/more-from-us/maruti-driving-school

My name, rashmi panda, enrolled for driving classes for inr 4500 rupees in maruti driving school run by one of your dealer shop varun motors branch located at madinaguda, hyderabad-500049. The fee does not include the license costs (Learners and permanent licenses). I was told to pay the fee in instalments and i made an initial payment of inr 2000 rupees. Here are the initial promises made by the maruti driving school:

1. Pick and drop from home/residence
2. Theory classes (1)
2. Simulator classes (5)
3. Learners driver's kit (Instruction manual & cd)
4. On-road practical driving classes (11 hours @ 10 kms per day per class)

Here are the issues with this branch of maruti driving school:

1. The pick and drop which was promised by maruti driving school before enrolment has been denied to me.
2. Irregular schedule of the entire driving course which results in waste of my time.
3. Very poor response over the phone by the staff
4. After 3 on-road practical driving classes, im again denied the rest of the course until the rest of the payment is done.
5. Make students wait on the road for the practical driving classes
6. Completely false commitments by the staff.

While there is no denial of the rest of the payments from my side, the trust factor does not exist on the customer and made me wait on the road for today's class. The branch does not attempt to communicate with me properly to sort out the issue.

As the maruti customer, i believed in maruti driving school and maruti suzuki brand for customer service excellence. Sadly the reality is different.

Request you to consider this feedback and take necessary actions to solve the issue.

Thanks

Rashmi panda
Mob: [protected]