[Resolved] Venus Home Appliances — water heater/geyser

sbashwar

from Hyderabad, Telangana

Address:

Rangareddy, Andhra Pradesh, 500048

1. Submitted online request on 28sep2019 15:40pm
2. Complaint number [protected] received by sms from venus on 28sep2019. They assigned m/s. Shobharani agencies and services.
3. On 4th october when i did not receive call or visit from venus i called technician mr. Raju on [protected] which was given in sms. He suggested me to contact his boss mr. Rao on # [protected]. He was not a good listener. I was trying to complain. His only answer was to contact the technician and said he will visit. He attitude was rude.
4. Since 4th october till date the technician mr. Raju promised every day that he will visit.
5. From yesterday october 9 and getting no response from technician and mr. Rao's number switched off time to time.
6. Today is 12th day they did not resolve nor any response from venus.
Such a bad service.

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Oct 11, 2019

Complaint marked as Resolved

11Oct2019 when I called Mr. Rao he was very polite and cooperative compare to last call. He sent a new technician (not Raju who always promise false) who fixed the problem After 13 days of complain they fixed the problem. Need improve customer service.

Venus Home Appliances customer support has been notified about the posted complaint.

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Comments

Dinesh Murali

from Mumbai, Maharashtra

My water not working when switch on ligith will glow after 10 to 15 min we open outlet tap not but not came hot water. When we open non return value Hot water in value.We close inlet and open outlet tap cold water came.

Renganathababu

from Hosur, Tamil Nadu

Heater is not working