Verma Travels — Bus cancelled/ timing prepone/ wrong route

RedBus mTicket
Route: Bhopal to Mumbai
Ticket No: TQBS93843018
Primary Passenger: Sachin Shile 39, MALE
PNR: 3707519
Trip Code: 1715
Travels: Verma Travels.
Departure: 07:00 PM Oct 31, 2021
Seat Numbers: 14U
Boarding point: Isbt Shop No 1 Commercial Complex
Address: CS 01 ISBT Hoshangabad Road Near Habibganj Station Bhopal, ISBT
Boarding point contact: [protected]-[protected]
Verma Travels. Customer Care: [protected]/[protected] / [protected] / 4203237/

above details for my booking
1. first of all we book the ticket as per our convenient, how will they decide our travel timing? they call and said bus is prepone, some how i managed to reach on time as per they given.
2. Rong route bus they boarded me, around 6.30 in the morning bus assistant loudly said NASIK & MUMBAI passenger de-board here at DWARKA CIRCLE around 8 passenger was travelling to mumbai so we all de-boarded and waiting for connecting bus to board, after an half hour bus driver said, mumbai bus is already left 15 minutes ago. we SHOCKED (not surprise) how they leave the passenger which is already travelling from Bhopal and boarding from Nasik. If they already know there's no bus from Nasik to Mumbai, why they boarded us in Bhopal-Nasik-Pune route? 3. we requested (not yelled) to bus driver please arrange bus for mumbai as we already paid for ticket, else you drive this bus to sion and then drive to pune. he simply refused and said 'ISME TRANSPORT KA BAHUT SARA SAMAN HAI' which he wants to drop on nasik pune route. we said thats not our look out you'd taken us from bhopal now you'r the responsible to reach us safely at mumbai. he sai 'WOH MUMBAI WALI BUS CHALI GAYI HAI MAI KYA KARU' wtf... pathetic service they given to customer. literally we was waiting on road around an hour.
4. driver arrange share taxi for us that is MARUTI ECO, we all 8 people got in that tiny eco, front seat 2, middle 3 and rear 3 + driver total 9. as anyhow needs to travel mumbai there's no choice for comfort, safety etc. the driver was so rude and rash driving, we had face this bad experience because of VERMA TRAVELS
5. I WILL GIVE -0.00 RATING for his service