Verma Travels — Improper service, irresponsible behaviour

Address:	Pune, Maharashtra
Website:	vermatravelsindia.com

On 5th June 2016, we were travelling from Bhopal to Pune by Verma travels 4.30 PM bus. Bus was 2+1 AC sleeper category single axel. After 2 hours of travel, there was bus breakdown before Indore on a highway. Driver called for a mechanic and they tried for around 3 hours to fix the problem- all 32 passengers were standing on road during this time. We tried reaching out to travels office but they did not pick-up the phone, and asked their drivers to not to hand over phone to any of the passengers (refused to talk or take any responsibility). Passengers were asking them to send a new bus but no one listened. We dialed 100, police van arrived. That helped putting pressure on driver and co, and eventually our bus got repaired at around 9.30 PM. Passengers, including ladies, were standing highway side for 3 hours in night time.
After an hour journey, driver realized that bus will not make it to Pune and called for replacement bus. Verma travels sent AC semi-sleeper bus instead of sleeper. They said we will get sleeper bus after some more distance but it really was not in their plan. All passengers had to travel 800+ Kms in sitting position. We all had paid almost 2000/- INR per seat of original AC sleeper bus and eventually travelled in semi-sleeper.
Complaints:
1) For such long distance journey, only good condition buses should be used
2) Very irresponsible behavior by travel office as they refused to talk with passengers after breakdown, driver was rude too
3) Need refund: They provided us semi-sleeper bus so all o[censored]s should get refund of at least 1000 INR per ticket.

Attached is the copy of my ticket in this travel, and the list of passengers with their contact numbers.

Atul Puranik
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