Vespa — Complaint on Ashwam Vespa

Address:

500055

Hi Team,


On 2nd October 2016, my Vespa met with a small accident so the Handle was not moving so i took the vehicle to a local mechanic.

After opening the Handle found that the break wires and accelerator wires were crushed. However this happened 80Kms away from the Hyderabad City, so there was no chance for me to take the Vehicle to Authorized Service Center.

I went to Shreya Vespa to get the spare parts like break wire, ball bearings etc. I got all the spare parts but i didn’t get Rear Break Cable, Accelerator Cable and Shockobzar Pin. So i was told to go to another dealer i.e. Ashwam Vespa at Masabtank.

Ashwam Vespa was having the spare parts but they were not ready to give them because the vehicle was not sold by them. After arguing they were ready to give the parts only after paying the labor charges along with spare parts rate.

There is a person named Vara Prased calling him as Area Manager of Vespa, he was arguing with me to pay the Labor Charges.

Vara Prasad - I am attaching the photo of him.

Can you please give me valid explanation on why to give labour charges when the Vehicle is not getting services at the Ashwam Vespa service Center.

I have not paid the labor charges and took the spare parts only after a serious argument with the staff. Invoice NO - SO[protected], the Invoice was generated not with customer name but was raised with different Name "GG Sunil Sunil"

I am attaching both the Invoices for your reference, please explain me the reason for the behavior and take necessary actions.

I am still need the below spare parts, please let me know from where can I collect them.

Rear Break wire
Shocobzar Pin

Thanks in Advance.

Customer Details : B Naresh Goud
Reg No - AP 28 BS 9899
Ph - [protected]

Regards,
Naresh Baire.