Vespa — Complaint regarding damage during the service by service engineer

Address:

plot no. 56 & 57, Sainiknagar, barabaria, PO- Jaganathpur, Dist - 24 pgs(N)

Dear Sir/ Madam,

My name is Samrat Dass, resident of Plot no. 56 & 57, Sainiknagar, Barasat-700126, . I have purchased a Vespa Scooter - 150 cc SXL model White with red stripe model as on 2nd Feb'22.
I have done all the services from the same showroom cum service Centre as on due dates and the have already travelled almost 4700 km. Though, the mileage is around 35kmpl, still would say that i am very satisfied with the quality of drive.
Again, in the last week of Jan'23, during a paid services, Mr. Esan (Tech. for service) broke the visor of the handle during the service and with all my due request, he was not in a position to admit the same. However, it was well recoded in the CCTV (hopefully). When i got little more aggressive, he admit the same and had given the order for replacement. The material has reached in the 4th week of Feb'23 and was intimated to me, when i went there, i was told that the sticker (red) will be chargeable and moreover it was not available (as company doesn't provide that).
I spoke to Mr. Arnab [protected] (Vespa Co. person), he also told me that if he orders the same it might take long time and can't ensure when it shall reach.

Sir, my humble request is, the material was damaged by the authorized service person and why should i be penalized for that (the red sticker on visor creates a good look overall). Therefore, I have refused to replace the visor without the sticker and asked them that i will wait for some days.
Now, I am continuously calling Mr. Arnab, he is not responding to my calls/ WhatsApp messages also.

Request you to please acknowledge the issue and help a genuine customer.

Regards
Samrat Dass
Scooter details (Reg. no. ) : WB26 BR- 3266.
Mb: [protected]