Vespa — defected scooty sold by vespa india and no service provided.

Address:

560100

Dear customer service team,

I purchased vespa 150 2 and half year back from navin automobiles, bangalore. I had run off the problem from the beginning, where vehicle used to stop on the road while running. I was reporting it consistently from the 2nd service. It was never repaired to my satisfaction.

Sometimes, immediately after service, i brought back the vehicle back to the service center again. I suffered from the vehicle for two and half year constantly, nobody in my family uses the vehicle as it stops on the road any time.

Now, dealer and rsm are telling that the engine is damaged. It was damaged from the beginning but never taken care by service

Now, the warranty is expired and now i am being asked to pay for the repair.

Rsm is not entertaining as the warranty is expired and not admitting the fact that i was reporting the problem from the beginning

On one hand, you take the warranty of 60k for the engine, while mine is just 20k kms.

I have dragged it to the service center many times by myself.

Whom should i contact? Is there someone in vespa who care about the customer?

Regards,

Jai kishore verma