Vespa — Disappointment of dealer's customer

As iam jayapal a customer of yours who brought a Vespa VXL 125cc (pink) dated:29th december 2021 from KRISHH MOTORS at Pondicherry. Iam disappointed with your Dealer's customer service.

I brought the scooty by availing a vehicle loan hypothecated by tata capitals.
They told that I will receive original copy of my RC within 45 days But, till now it's been 6 months prior buying. with loss of patience, It went to the showroom but
It was replaced by VIGNESH AUTOS. As I enquired about my RC copy they directed me to their Main branch.

I went there, they told me to wait for 10 minutes after review they told that they didn't receive my rc copy from Old dealer.
They advised me to contact the old dealer but I couldn't reach them, their mobiles are switched off.

As per your norms original copy should be given to the customer with 3 months prior date of buying. As your dealer failed in their obligation.